Front Desk Agent

Spire Hospitality • Orange, CA

18d

About The Position

The Front Desk Agent warmly welcomes guests and provides exceptional service throughout their stay. Working with the front desk team, the agent helps ensure guest satisfaction and creates seamless experiences from arrival onward. The role includes assisting guests with questions and requests, managing check-in and check-out, answering phone calls, multitasking in a dynamic environment, and resolving concerns through attentive service recovery. Compensation is $20 per hour.

Requirements

• High school diploma or equivalent.
• One year of experience in a customer service or guest-facing role.
• Comfort and proficiency working on a computer with Microsoft Outlook, Word, and Excel.
• Ability to lift, carry, push, or pull 10 pounds.
• Ability to stand for the majority of the shift.

Nice To Haves

• One year of hotel front desk experience is preferred.
• Previous experience with hotel property management systems (PMS), such as OPERA or OnQ, is a plus.

Responsibilities

• Deliver unparalleled service, courtesy, and care to guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the guest check-in and check-out process.
• Answer incoming phone calls promptly and professionally.
• Multitask in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Benefits

• Early pay or earned wage access
• Medical insurance
• Dental insurance
• Vision insurance
• Pet discount program
• Identity theft protection
• Pre-paid legal support
• Flexible spending accounts
• Matched 401(k)
• Life insurance
• Critical accident or illness coverage
• Short- and long-term disability
• Paid time off
• Wellness programs
• Hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED