Front Desk Agent

Eden Roc Miami Beach•Miami Beach, FL

15d•Onsite

About The Position

Eden Roc Miami Beach is seeking a Front Desk Agent to welcome guests and help create memorable experiences. The role is responsible for delivering attentive service from arrival through departure, responding to guest needs, and coordinating with other departments to support a smooth stay. The position also handles guest transactions and helps maintain an organized front desk.

Requirements

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Previous cash handling experience.
Strong problem-solving abilities and the ability to remain calm under pressure.
Proficiency in computer systems and knowledge of hotel property management software.
Strong organizational and multitasking skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.
High school diploma or equivalent.

Responsibilities

Provide exceptional customer service and create a positive first impression for guests.
Handle guest check-ins and check-outs accurately and efficiently.
Respond promptly to guest inquiries and resolve issues or complaints professionally and empathetically.
Provide recommendations and information about local attractions, dining options, and hotel amenities.
Collaborate with other departments to ensure seamless guest experiences.
Maintain a clean and organized front desk area.
Handle cash and credit card transactions accurately.
Demonstrate attention to detail and take a proactive approach to guest satisfaction.