Front Desk Agent

KW Property Management Careers•Miami Beach, FL

13d

About The Position

The Front Desk Agent values residents and guests and provides information and resources to support a meaningful visit. Serving as a key liaison between community guests and residents, the agent delivers exceptional customer service while helping maintain the security and smooth operation of the community. The role involves greeting visitors, managing access and check-in procedures, maintaining resident information and key controls, communicating professionally by phone, reporting rule violations and maintenance issues, and responding to emergencies in coordination with management and emergency services. The position works indoors in an environment with low to moderate noise. Team members frequently sit and stand and may occasionally need to reach, lift, bend, kneel, stoop, climb, push, or pull items weighing 30 pounds or less. Workdays and hours are determined by the property and may change to meet business needs. No travel is expected. The employee reports to the department supervisor and/or the Association Manager of the community.

Requirements

High school diploma or GED.
At least six months of related experience and/or training.
Familiarity with computer software for performing various tasks.
Organizational skills, excellent interpersonal skills, and strong communication skills.
Ability to follow written and oral instructions and procedures.
Ability to detect auditory and/or visual emergency alarms.
Ability to occasionally reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 30 pounds or less.

Nice To Haves

Some college.
Bilingual English/Spanish.
Previous work experience in the hospitality industry.

Responsibilities

Greet guests while standing upright and provide the highest quality of customer service.
Monitor and authorize the entrance and departure of employees, visitors, and other persons to help protect the premises and prevent theft.
Follow all check-in policies and procedures without exception.
Coordinate with office administrative staff to maintain and update unit-owner information in the computer database.
Use proper phone etiquette and communicate clearly and professionally on incoming and outgoing calls to residents.
Report violations of the Rules and Regulations.
Take precautions to protect residents, guests, and property; report damage, theft, and found articles to supervisors.
Maintain the key-control system and ensure all keys are locked and accounted for.
Know how to operate the fire alarm system and report incidents to management.
Contact police or fire departments in emergencies, such as fires or the presence of unauthorized persons.
Follow emergency-response policies and procedures and coordinate with Management, the Chief Engineer, or Fire Rescue/Police services.
Write reports of daily activities and irregularities, including equipment or property damage, theft, unauthorized persons, and unusual occurrences.
Report maintenance issues to the Association office daily, including burned-out lights, leaks, and broken equipment.