Front Desk Agent
About The Position
Hospitality Management Corporation is seeking a Front Desk Agent for the Travelodge of Gillette, Wyoming. The agent supports hotel front desk operations by welcoming guests, managing check-ins and check-outs, handling reservations and room assignments, assisting guests, and addressing concerns. The role requires effective time management, clear communication, composure under pressure, problem-solving, and teamwork. HMC describes itself as a privately held hospitality management and services provider based in Dallas, with a focus on integrity, honesty, open communication, and customer service. The position is offered at $12.00 per hour.
Requirements
- High school diploma or equivalent required.
- Stable work history required.
- Ability to manage time effectively and complete required tasks on time.
- Knowledge of and ability to operate computer equipment and the reservations system.
- Strong understanding of Microsoft Office products, including Excel, Word, and Outlook.
- Must be a team player.
- Ability to convey information and ideas clearly.
- Ability to maintain composure and objectivity under pressure.
- Effectiveness in anticipating, preventing, identifying, and solving workplace problems.
- Effectiveness in listening to, understanding, clarifying, and resolving guest concerns and issues.
Nice To Haves
- Experience with an IHG-branded hotel is highly desired.
Responsibilities
- Greet guests and manage check-ins and check-outs.
- Handle reservations, cancellations, and room assignments.
- Assist guests with questions, directions, and local recommendations.
- Address and resolve guest concerns professionally.
- Maintain accurate guest records and room key inventory.
- Support front desk operations as needed.
Benefits
- Great benefits package, including an industry-leading 401(k).
- Promotional opportunities with a growing company.
- Efforts are recognized and results are rewarded.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
