Front Desk Agent
Jupiter Beach Resort & Spa•Jupiter, FL
About The Position
Front Desk Agents shape guests’ first impressions by providing a warm welcome or welcome back, taking ownership of each interaction, and representing the company. The role includes procedural and administrative duties as well as addressing and diffusing conflict or tension. The successful candidate demonstrates patience, enthusiasm, and poise while accommodating guests’ needs.
Requirements
- High school diploma or GED.
- Previous customer service experience.
- Exceptional interpersonal skills.
- Excellent written and verbal communication skills.
- Time-management and organizational skills.
- Conflict-resolution experience.
- Patience and good listening skills.
Responsibilities
- Greet guests upon arrival and make them feel welcome.
- Recognize repeat guests, VIP status, and loyalty.
- Administer guest check-ins and check-outs.
- Provide front desk services to guests.
- Assign rooms and complete administrative duties.
- Deliver mail and messages.
- Process guest payments.
- Coordinate with bell service and staff management.
- Provide guests with information on matters such as transportation and restaurant recommendations.
- Accommodate general and unique guest requests.
- Diffuse tense situations and handle guest opportunities.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Short-term disability
- Free associate parking
- Free meal for every shift worked
- Hotel discounts with OPAL
- Friends and family discount
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
