Front Desk Agent
Residence Inn by Marriott (Crestline Hotels and Resorts)•Steamboat Springs, CO
•$19 - $19
About The Position
The Front Desk Agent assists guests with check-in and check-out, answers and processes phone calls, and handles special requests for services or information in accordance with standard policies and procedures. The position supports guest satisfaction and positive guest relations while maintaining accurate front desk records and coordinating with other hotel departments.
Requirements
- High school graduate or General Education Degree (GED).
- One year of previous experience in a similar hotel position.
- Basic computer skills.
Responsibilities
- Resolve guest complaints and ensure guest satisfaction.
- Anticipate guests’ needs, respond promptly, and acknowledge guests regardless of workload or time of day.
- Maintain positive guest relations.
- Maintain current knowledge of hotel features and services, operating hours, room rates, packages and promotions, daily occupancy, expected arrivals and departures, and scheduled group activities.
- Obtain the assigned bank, verify the accuracy of contracted monies, and keep the bank secure.
- Answer department telephone calls within three rings using the correct greeting and telephone etiquette.
- Process guest check-ins and verify registration card information with guests.
- Obtain supporting information for guest credit or payment methods, enter it into the system, and collect cash when designated.
- Direct the Bell Person to escort guests and transport their luggage to their rooms.
- Handle overbooked or walked-in guests.
- Accept and record wake-up call requests.
- Monitor, send, and distribute guest faxes.
- Communicate pertinent guest information, including special requests and amenity deliveries, to designated departments or personnel.
- Resolve room-status-report discrepancies with Housekeeping.
- Match the bucket check to the in-house guest ledger report and report discrepancies to the Manager.
- Process guest check-outs.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Benefits
- Medical, dental, and vision plan options.
- Competitive paid time off.
- 401(k) savings plan with company match.
- Volunteer opportunities.
- Educational assistance.
- Travel discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
