Front Desk Agent

Davidson Hospitality Group•Lake Buena Vista, FL

23d•Onsite

About The Position

The Front Desk Agent welcomes and assists guests throughout their stay, creating a positive first impression and helping deliver exceptional guest experiences. The role handles check-in and check-out, shares information about hotel services and local attractions, responds to guest questions and concerns, processes payments, and coordinates with other departments to fulfill requests. It also includes maintaining the front desk area and assisting with administrative tasks such as answering calls and handling reservations. The position is in a fast-paced hospitality environment and requires flexible availability, including weekends and holidays.

Requirements

High school diploma or equivalent.
Exceptional communication skills with guests.
Very good computer skills.
Ability to work flexible hours, including weekends and holidays.
Strong problem-solving skills.
Ability to multitask and work in a fast-paced environment.

Nice To Haves

Bilingual ability is a plus.
Customer service experience is preferred.
Knowledge of hotel or resort operations is a plus.

Responsibilities

Greet and welcome guests warmly, creating a positive first impression.
Handle check-in and check-out procedures accurately and efficiently.
Provide information about hotel facilities, services, and local attractions.
Respond to guest inquiries and resolve issues or complaints promptly and professionally.
Process guest payments and maintain accurate records.
Coordinate with other departments to fulfill guest requests and provide a seamless experience.
Maintain cleanliness and organization of the front desk area.
Assist with administrative tasks, including answering phone calls and handling reservations.