Front Desk Agent - InterContinental Boston
About The Position
As a Front Desk Agent at InterContinental Boston, you are responsible for creating polished, personalized guest experiences from arrival through departure. You welcome guests, manage check-in and check-out, provide recommendations and attentive service, and serve as a knowledgeable and dependable point of contact. The role includes handling guest transactions and concerns, communicating preferences across departments, and maintaining a lobby environment aligned with luxury and Forbes service standards. The position also participates in daily briefings and Forbes service training.
Requirements
- Fluency in English.
- Comfort with property management and reservation systems.
- Strong problem-solving, multitasking, and organizational skills.
- High school diploma or equivalent.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to lift up to 50 lbs and remain on feet for extended periods.
Nice To Haves
- Previous experience in a luxury or Forbes-rated hotel.
- Ability to speak languages in addition to English.
- Some college education.
Responsibilities
- Greet guests with poise, professionalism, and warmth.
- Manage check-ins and check-outs accurately and efficiently.
- Recognize IHG One Rewards members and returning guests with tailored acknowledgment.
- Deliver personalized service and recommendations while anticipating guest needs.
- Handle cash, credit card, and billing transactions securely and precisely.
- Resolve guest concerns and requests with empathy, timeliness, and ownership.
- Document and communicate guest preferences across departments.
- Maintain a lobby environment aligned with Forbes luxury standards.
- Participate in daily briefings and Forbes service training.
- Uphold Forbes Five-Star behavior standards, including gracious communication, anticipatory service, professional demeanor, guest-name recognition, and polished service recovery.
Benefits
- Medical, dental, vision, life, and disability insurance.
- 401(k) with company match.
- Paid vacation, holidays, and wellness days.
- Complimentary staff meals and dry cleaning.
- IHG Employee Room Benefit Program with global hotel discounts.
- Ongoing Forbes service training and development.
- A sophisticated, inclusive, and growth-oriented culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
