Front Desk Agent/Reservations Agent (1st Shift)
About The Position
Mt. Olympus Resort in Wisconsin Dells is hiring a Front Desk Agent/Reservations Agent to provide customer service that exceeds guest expectations. Front-desk employees are often the first people guests interact with. The role includes welcoming and directing guests, answering a multi-line phone system, responding to inquiries and service issues, and handling reservations. The position is offered as full-time, part-time, or seasonal work. Schedules are 7 a.m.–3 p.m., 8 a.m.–4 p.m., or 9 a.m.–5 p.m. Weekends and holidays are required, and schedules may vary based on hotel occupancy and departmental needs. Pay is $15.00–$17.00 per hour.
Requirements
- Strong customer service and communication skills.
- Professional, friendly, and guest-focused attitude.
- Basic computer skills and attention to detail.
- Ability to multitask in a fast-paced environment.
- Must be available to work weekends and holidays.
Nice To Haves
- Previous front desk, hotel, or reservations experience is preferred but not required.
Responsibilities
- Welcome guests and assist with check-in and check-out procedures.
- Handle guest inquiries, phone calls, and reservation requests professionally.
- Create, modify, and manage reservations accurately.
- Provide information about resort amenities, services, rates, and policies.
- Respond to guest concerns and help resolve issues promptly.
- Process payments and maintain accurate guest records.
- Communicate effectively with other departments to ensure a smooth guest experience.
- Maintain a professional and welcoming front desk environment.
Benefits
- On-demand pay, with same-day pay for hours worked.
- Fun and exciting work environment.
- Free waterpark and theme park passes, based on resort occupancy.
- Employee discounts on hotel rooms, retail, and food.
- Company-wide outings.
- Full-time employees are eligible for health insurance, dental insurance, vision insurance, FSA health, and FSA dependent care after 60 days of employment.
- Full-time employees are eligible for a 401(k) and paid time off after one year of employment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
