Front Desk Agent / Concierge
About The Position
The Heywood Hotel is hiring a front desk agent/concierge to work directly with guests and help provide a memorable stay at its independent, 7-room boutique hotel in East Austin. The role includes preparing guest rooms and amenities, taking reservations, welcoming guests at check-in, recommending Austin restaurants, cocktail lounges, and activities, and helping guests with their needs throughout their stay. Agents also contribute to general hotel preparedness by stocking supplies, managing inventories, preparing and quality-checking rooms, folding laundry, and maintaining hotel tidiness. The hotel describes its team as small and collaborative, with everyone pitching in to deliver a high-quality guest experience. The schedule is fixed weekly, 4–5 days per week for 24–36 hours, with potential for full-time work. Shifts are 7:45 a.m.–3:00 p.m. or 1:00 p.m.–7:30 p.m.; some weekends and holidays are required, including at least one weekend shift each week. There are no overnight shifts. The agent must be available on-call two evenings per week for infrequent after-hours guest service calls; after-hours coverage is paid. Heywood Hotel is woman-owned, local, and independent. It prioritizes environmental and people-friendly practices and describes its workplace as respectful and tight-knit. It offers good pay and merit-based wage increases.
Requirements
- Process-oriented, with strong computer skills, including Windows and Office.
- Administrative, hotel, or office experience.
- Customer service experience and a passion for guest satisfaction.
- Have been a resident of Austin for at least one year and possess local knowledge.
- Attention to detail, a team-oriented approach, and a positive attitude.
- Valid driver's license and reliable transportation.
- Pass a background check.
- Available to work at least one weekend shift every week.
- Available to be on-call two evenings per week for infrequent after-hours guest service calls.
Responsibilities
- Prepare guest rooms and amenities.
- Take reservations.
- Welcome guests as they check in.
- Recommend Austin restaurants, cocktail lounges, and activities to guests.
- Assist guests with their needs throughout their stay.
- Help prepare the hotel by stocking supplies and managing inventories.
- Prepare and quality-check rooms.
- Fold laundry and maintain general hotel tidiness.
- Provide on-call after-hours guest service coverage two evenings per week.
Benefits
- Good pay.
- Merit-based wage increases.
- Paid after-hours coverage.
- Respectful work environment.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
