Front Desk Agent and Shuttle Driver

StepStone Hospitality•Green Bay, WI

58d•Onsite

About The Position

This position will also be required to drive our shuttle vehicle as needed for guests. The role involves administration, support, personal effectiveness, and communication, with specific physical requirements and additional responsibilities related to hotel operations.

Requirements

Ability to accurately use various office software.
Have a full working knowledge and expertise of each shift including night audit.
Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
Ability to accurately report information.
Ability to scrupulously follow all StepStone and hotel policies and procedures.
Minimum lifting of 20 pounds.
Pushing, bending, stooping, upward reaching, manual dexterity.
Hearing, writing, typing.
Minimum pulling of 20 pounds.
Must have a comprehensive knowledge of all hotel departments and functions.
Must have good mathematical and computer skills.
High school education required.

Nice To Haves

Relevant training and experience and additional education preferred.
CPR and first aid training preferred.
Additional language ability preferred.

Responsibilities

Register and assign rooms to guests.
Issue room key and escort instructions to Guest Service Agent or directly to guest.
Sort, and track incoming mail and messages.
Transmit and receive messages using all communication avenues.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep record of room availability and rate.
Compute bill, collect payment, and make change for guests.
Make, confirm, and cancel reservations via all communication avenues.
Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
Make reservation, transportation, or entertainment reservations for guest.
Deposit guest valuables in hotel safe deposit box.
Drive shuttle vehicle as needed for guests.
Assist with various office tasks as needed.
Attend required meetings.