Front Desk / Admissions Assistant

PACS Group•Pleasant Hill, CA

8d•Onsite

About The Position

The Front Desk / Admissions Assistant is the first point of contact for patients, visitors, and callers at Pleasant Hill Post Acute. The role provides a welcoming, professional experience while supporting patient registration, admission documentation, insurance verification, and authorization requests. The successful candidate is organized, detail-oriented, customer-service focused, and comfortable working in a healthcare environment. The position regularly involves interaction with patients, visitors, healthcare staff, and insurance representatives. The assistant is expected to maintain professionalism, confidentiality, and a patient-focused approach, handling patient information in accordance with HIPAA requirements and organizational policies. The role also provides administrative and operational support to the Admissions Department and performs other duties as assigned.

Requirements

Strong customer service, communication, and interpersonal skills.
Excellent attention to detail and organizational skills.
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced healthcare setting.
Basic computer skills and ability to learn electronic health record (EHR) and practice management systems.
Ability to handle confidential information professionally and responsibly.
Flexibility and willingness to assist with additional administrative duties as needed.

Nice To Haves

Previous healthcare experience is strongly preferred.
Experience in a medical office, patient registration, admissions, insurance verification, or medical front desk role is highly desirable.
Familiarity with insurance eligibility, benefits verification, and authorization processes is preferred.

Responsibilities

Greet, screen, and welcome visitors and patients in a professional, courteous, and timely manner.
Answer incoming phone calls, direct calls to appropriate departments or staff, and accurately relay messages.
Register and sign in patients, collect required admission documents, verify information for completeness, and ensure paperwork is properly completed.
Verify patient insurance coverage and eligibility, obtain necessary insurance information, and identify potential coverage issues.
Submit and follow up on insurance authorization requests required for patient admissions, communicating with insurance companies as needed.
Respond to patient and visitor inquiries, address concerns professionally, and assist with the admissions process.
Provide administrative and operational support to the Admissions Department, including assisting with admission paperwork, organizing patient records, following up on pending documentation, and coordinating information.
Maintain accurate patient records, organize admission paperwork, and assist with general front desk and administrative duties.
Handle patient information discreetly and maintain confidentiality in accordance with HIPAA requirements and organizational policies.
Perform other duties and ad hoc tasks as assigned by the supervisor or management to support efficient daily operations.