Front Desk Administrator

TEKsystems•Roanoke, VA

2d•Onsite

About The Position

This person will be working in their front office. They will be checking in patients, getting intake paperwork completed, insurance cards, checking out patients, scheduling follow up appointments, collecting any financial payments at the end, verifying eligibility, calling patients to schedule appointments for initial evaluations, answer phone calls (they get over 100 inbound calls a day). They work with two large healthcare systems. They get a lot of faxes (about 30-50 a day). Ensuring the faxes are getting put in to their EMR systems. They will only be doing the front end of the process, not processing or submitting any of the claims.

Requirements

EMR experience
Customer service
Calls from customers
Patient check in
Medical office experience
Experience as a manager looking to not manage any longer
Customer service experience
Understanding of insurance

Nice To Haves

Experience with orthopedics
Medical terminology

Responsibilities

Answers incoming calls in a professional and courteous manner, promptly responding to requests and inquiries or directing/triaging calls for clinical personnel
Greets patients and visitors in a welcoming and helpful manner
Obtains patient demographic information and accurately enters and updates EHR
Schedules patient appointments and ensures that all required follow-up is complete
Confirms future appointments following
Ensuring faxes are put into EMR systems