Front Desk Administrator

Curalta Health•Kingston, NY

6d•Onsite

About The Position

Curalta Foot + Ankle, LLC is a fast-growing Podiatry practice that values an "Above & Beyond" approach to patient service. We are seeking a team player who will make a positive impact in patients' lives through providing excellent customer service while administrating the office and assisting the doctor to provide clinical care. This opportunity is for a Full Time Front Desk Administrator in our Kingston, NY offices. The Front Desk Administrator (FDA) is the first and last person to interact with each visitor to a Curalta Foot & Ankle location. The FDA personifies our Above & Beyond approach to patient service and sets the tone for every appointment. They manage the front desk and handle any necessary administrative duties to create a welcoming environment for a better patient experience.

Requirements

HS Diploma/GED equivalent required
2+ years' experience in medical reception
Ability to multi-task and work in a dynamic environment.
Excellent time management and the ability to prioritize direct patient care
Calm, professional demeanor
Friendly, courteous, and service minded
Efficient, thorough, and detail-oriented
Team player with a focus on always improving the patient experience
Prolonged periods of sitting or standing at a desk and working on a computer
Must be able to lift up to 15 pounds at times

Responsibilities

Greet patients visiting the office upon arrival, as well as say goodbye at their departure
Be approachable and available to answer any questions and assist with completing the required forms
Register new patients into the EMR system with accuracy, completing the New Patient Registration form, inputting all patient demographic information correctly, confirming insurance eligibility, and scanning all documents into patient charts
Check-In returning patients in the EMR, confirming all necessary documentation is in place, including completing the Yearly Update Form
Check-Out patients on the EMR, including collecting necessary Copays, outstanding balances, and any cost of products sold in office, as well as obtaining any signatures required for products or services provided
in the office, and scheduling follow-up appointments
Confirm patient appointments by phone, ensuring accuracy of all details including the Physician, timing and, if necessary, rescheduling accordingly
Answer and direct phone calls in a timely manner with a positive attitude, being sure to handle all queries with compassion and professionalism
Answer emails and voicemail messages as required, promptly and courteously
Scan and process additional paperwork into the patient EMR, as necessary
Comply strictly with OSHA (Occupational Safety and Health Administration) safety standards and HIPAA (Health Insurance Portability and Accountability) medical care regulations to guarantee the safety of our patients and security of their personal information
Run Daily Close reports, ensuring all transactions are registered in the EMR and balanced accordingly
Performs other related duties as assigned