Front Desk Administrator

Agentis Longevity•Chesterfield, MO

3d•$18 - $22•Onsite

About The Position

As a Front Desk Administrator at Agentis / Mantality Health, you are the first and last impression of our clinic experience. You play a critical role in creating a welcoming, organized, and high-touch environment for every patient. You ensure smooth clinic operations by managing scheduling, patient flow, communication, and administrative tasks all while supporting the clinical and sales teams to deliver a seamless patient journey. This role is detail-oriented and service-driven, with success measured by patient satisfaction, scheduling accuracy, operational efficiency, and collaboration across the clinic team.

Requirements

1–2+ years of experience in a front desk, administrative, or patient-facing healthcare role.
Exceptional customer service and interpersonal communication skills.
Strong organizational skills with the ability to multitask and prioritize.
Experience with scheduling systems or practice management software; CRM experience is a plus.
Professional demeanor with a patient-first mindset.
Interest in health, wellness, and longevity medicine.

Responsibilities

Greet patients warmly and professionally, ensuring a welcoming first impression.
Manage patient check-in and check-out processes with accuracy and efficiency.
Answer phones, texts, and emails promptly, directing inquiries appropriately.
Maintain a calm, confident, and supportive presence in a fast-paced clinic environment.
Schedule, confirm, and manage appointments to optimize clinic flow and provider availability in partnership with the Longevity Guides at the Agentis support office, who handle initial outreach and scheduling.
Collect and verify patient information, consents, and documentation.
Process payments, memberships, and packages in coordination with the Longevity Guide.
Maintain accurate patient records within the practice management system.
Support providers and clinical staff by ensuring rooms, schedules, and patient flow are prepared and aligned.
Communicate patient needs, delays, or concerns to the appropriate team members.
Assist with inventory tracking, office supplies, and general clinic organization.
Partner with the Longevity Guide to ensure smooth handoffs and continuity of care.
Uphold Agentis and Mantality brand standards in appearance, communication, and service.
Share basic information on services, promotions, and next steps when appropriate.
Encourage patient feedback and assist with reviews, referrals, and loyalty initiatives as directed.