Front Desk Administrator

Quanta Services•Puyalllup, WA

2d•Onsite

About The Position

Potelco, Inc., a subsidiary of Quanta Services, Inc., founded in 1965, specializes in engineering, procurement, and construction (EPC) services for power, transmission, distribution, and substation projects. As a leading full-service provider in the Pacific Northwest, Potelco works with major energy companies to modernize electric systems, support de-carbonization, and maintain infrastructure. The company upholds high standards of safety, productivity, and reliability. This Front Desk Administrator role is part of the Fleet team in Frederickson, WA, serving as the primary point of contact for the fleet maintenance department. The position involves coordinating administrative tasks, managing service schedules, maintaining records, and ensuring effective communication among drivers, technicians, vendors, and management. The role requires strong organizational skills, dependability, and the ability to thrive in a fast-paced environment.

Requirements

High school diploma or equivalent
2+ years of administrative experience, preferably in a fleet, maintenance, or logistics environment
Proficiency in Microsoft Office Suite and fleet management software
Strong organizational and multitasking skills
Excellent written and verbal communication skills

Nice To Haves

Associate degree preferred
Knowledge of vehicle maintenance terminology and procedures is a plus.

Responsibilities

Greet and assist drivers, vendors, and visitors at the front desk.
Handle incoming calls, emails, and correspondence related to fleet operations.
Provide exceptional customer service and professional communication across all interactions.
Schedule and track vehicle maintenance, inspections, and repairs.
Maintain accurate records of service history, work orders, and parts inventory.
Monitor and update fleet management software and databases.
Assist with warranty claims, service follow-ups, and work order documentation.
Support technicians with administrative needs, including documentation and communication.
Prepare reports on maintenance activities, costs, and compliance metrics.
Ensure adherence to DOT, OSHA, and company safety standards.
Maintain organized files and ensure recordkeeping accuracy.
Perform general office duties such as filing, data entry, and ordering supplies.
Assist the Fleet Administrative Manager with special projects and operational support.