Front Desk & Admin

KNZ Solutions Inc•McLean, VA

2d•Onsite

About The Position

This role is responsible for independently managing front desk operations and executing U.S. HR administrative processes, including payroll preparation and benefits coordination. The role requires a high level of ownership, accuracy, and the ability to follow established processes with minimal supervision. This role is expected to manage day-to-day responsibilities independently using established processes, templates, and checklists. Routine payroll, benefits, and administrative tasks should be handled end-to-end within the role including collaborating with 3rd party firms. The role should proactively coordinate with relevant stakeholders to ensure deadlines are met. Matters requiring alignment include: Policy exceptions, Compliance-related concerns, System or process issues impacting task completion. The role is accountable for maintaining accuracy, meeting deadlines, and ensuring smooth execution of all assigned responsibilities.

Requirements

Business Administration, Human Resources, or related field experience.
2–3 years of experience in administrative or HR support roles.
Basic understanding of U.S. payroll and benefits processes.
Strong attention to detail and accountability.
Ability to follow structured processes independently.

Responsibilities

Serve as the primary point of contact for all visitors and office-related inquiries.
Manage calls, emails, and front desk operations without supervision
Monitor and manage the company’s general mailbox, ensuring timely responses and proper routing of emails.
Maintain office supplies, meeting rooms, and day-to-day office organization.
Handle administrative requests independently and ensure timely completion.
Fully responsible for preparing accurate payroll inputs via Paylocity.
Track and validate employee hours, PTO, and payroll changes (new hires, terminations, adjustments).
Ensure all payroll data is complete, accurate, and submitted within deadlines.
Follow payroll checklists and processes without dependency on HR.
Coordinate directly with management for approvals when required.
Act as the primary point of contact with Third-Party Administrators (TPAs).
Manage benefits enrollment, changes, and employee inquiries independently.
Maintain accurate and up-to-date benefits records.
Execute open enrollment processes based on predefined guidelines.
Resolve routine benefits issues without escalation.
Execute onboarding and offboarding processes end-to-end using established templates and checklists.
Ensure all documentation is completed, filed, and tracked accurately.
Coordinate system access and required documentation without delays.
Maintain organized and audit-ready employee records.
Maintain 100% accuracy of employee data in systems and trackers.
Update all changes (compensation, title, status) in a timely manner.
Generate basic reports when required using existing templates.
Collaborate with 3rd party firm to ensure adherence to applicable states-level employment regulations by following established compliance processes and checklists.
Flag any potential compliance risks or discrepancies to management when identified.