Front Counter Sales Representative

Kal Tire•Courtenay, BC

11d•Onsite

About The Position

We are looking for a Front-Counter Sales Representative who will strive to create a welcoming environment for our customers and respond to inquiries. This role involves providing service quotes, processing sales transactions, and being a product and service expert. Key highlights include strong communication skills, a passion for the automotive industry, effective resolution of customer concerns, and a willingness to be cross-trained. Kal Tire aims to support the career of every team member with quality leadership, training, and opportunities for advancement, offering a structured work schedule and a supportive, safe work environment. The company is dedicated to creating a workplace where everyone feels valued, included, and empowered to succeed, embracing diverse perspectives and skills.

Requirements

Strong communication skills
Willingness to learn to enhance customer interactions
Passion for the automotive industry to build rapport and promote product knowledge
Effective resolution of customer concerns to ensure satisfaction
Willingness to be cross-trained for increased versatility and team contribution
Outstanding customer service skills with a genuine desire to deliver excellent customer service experiences
Professional and enthusiastic attitude
Proven ability in an inside sales and/or counter sales environment
Ability to provide product knowledge and information to customers in a confident and friendly manner
Ability to provide detailed pricing terms and prepare and present customer quotes
Efficient and detail-orientated data entry skills
Interested in the automotive industry
Ability to work within a high-energy, fast-paced team environment
Exceptional customer service skills
Demonstrated understanding of the automotive/related industry
Aptitude for learning product knowledge
Familiarity with consumer behavior principles
Effective problem-solving, planning, and organizing skills
Ability to be active throughout your day
Ability to lift 30-50 lb. tires around as needed
Always safety conscious, wear your required PPE and follow safe work protocols as instructed
Legally eligible to work for any Canadian employers

Nice To Haves

2 years of experience in customer service, counter, or inside sales roles

Responsibilities

Strive to create a welcoming environment for customers and respond to inquiries
Provide service quotes
Process sales transactions
Be a product and service expert
Enhance customer interactions through strong communication skills and a willingness to learn
Build rapport and promote product knowledge with a passion for the automotive industry
Effectively resolve customer concerns to ensure satisfaction
Be cross-trained for increased versatility and team contribution
Provide outstanding customer service skills with a genuine desire to deliver excellent customer service experiences
Greet and direct customers with a professional and enthusiastic attitude to achieve positive outcomes
Answer incoming calls while handling customers' inquiries, concerns, or questions
Provide product knowledge and information to customers in a confident and friendly manner
Provide detailed pricing terms and prepare and present customer quotes
Enter appointments and orders into POS/internal systems with efficient and detail-orientated data entry skills
Lift 30-50 lb. tires around as needed
Be safety conscious, wear required PPE, and follow safe work protocols as instructed