Parts Sales Representative - Front Counter
About The Position
This position involves handling parts order requests from customers, both internal and external, through various channels like telephone, e-mail, or in-person. The representative will utilize manufacturer and vendor catalogs to accurately locate parts, advise customers on related parts, and manage backordered parts by following up and communicating status updates. Key aspects include ensuring inventory control practices are followed, communicating with the Parts Manager on inventory issues, and collaborating with the Service Department regarding parts availability and pricing. The role also requires providing solutions for customer needs and assisting with other projects as required.
Requirements
- High school diploma or GED
- Two (2) years of heavy truck/auto parts or shop experience
- Customer service skills
- Good written and verbal communication skills
Nice To Haves
- Mechanical aptitude, desired
Responsibilities
- Handle parts order requests via telephone, e-mail, or in-person
- Utilize manufacturer and vendor catalogs to locate parts for customers, internal and external
- Advise customers on related parts
- Follow up on backordered parts, and contact customer with status
- Ensure that inventory control practices are followed
- Communicate with Parts Manager on inventory issues
- Communicate with Service Department regarding parts availability and pricing
- Provide solutions for the needs of our customers
- Assist with other projects as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
