Friendly Visiting Program Coordinator (Grundy County)

Catholic Charities, Diocese of Joliet•Crest Hill, IL

11d

About The Position

Catholic Charities, Diocese of Joliet is hiring a Friendly Visiting Program Coordinator for Grundy County. The role develops and implements strategies to recruit volunteers and clients, conducts community outreach, manages volunteer onboarding and training, and provides ongoing volunteer support and supervision. The coordinator matches volunteers with clients, maintains records and schedules, plans recognition activities, gathers feedback, and promotes an inclusive volunteer culture. The position also tracks program metrics, reports impact to leadership and funders, evaluates program effectiveness, and ensures compliance with funder and agency policies. Other duties may be assigned within the guidelines of the position. The agency describes itself as mission-driven and focused on positive outcomes, dignity, and respect. It offers paid time off, health coverage, and an employer-sponsored 403(b) plan.

Requirements

High school diploma or equivalent required.
Ability to engage effectively with individuals and families from diverse cultural backgrounds, family systems, and socioeconomic contexts, using a strengths-based and culturally responsive approach.
Proficiency in Microsoft Office applications, including Outlook, Word, and Teams.
Strong verbal and written communication skills.
Successful background clearance and other required testing.
Adherence to the Agency’s Code of Ethics and the standards outlined in the Employee Handbook.
Valid driver’s license, reliable transportation, and proof of liability insurance.
Ability to work independently and efficiently manage time and resources.

Nice To Haves

Bachelor’s degree preferred.
Minimum of one year of experience in similar or related work preferred.
Prior volunteer management experience preferred.
Experience working with older adults or persons with disabilities preferred.

Responsibilities

Develop and implement strategies to recruit a diverse pool of volunteers and clients.
Conduct outreach through community events and partnerships.
Manage volunteer onboarding, including applications, interviews, background checks, and orientation.
Design and deliver training sessions to prepare volunteers for their roles.
Provide ongoing support, supervision, and recognition to volunteers.
Address volunteer concerns and resolve conflicts as needed.
Match volunteers with appropriate clients based on skills and interests.
Maintain accurate volunteer records, schedules, and hours in a database.
Represent the agency at volunteer fairs, community events, and networking opportunities.
Plan and implement volunteer appreciation events and recognition initiatives.
Gather feedback from volunteers to improve the program and enhance satisfaction.
Promote a positive and inclusive volunteer culture.
Track and report volunteer metrics and impact to leadership and funders.
Evaluate program effectiveness and recommend improvements.
Ensure compliance with funder and agency policies.
Perform other duties as assigned within the guidelines of the position.