Fresh Manager

Meijer•Rochester Hills, MI

About The Position

The Fresh Manager plans, directs, and supervises team members in the day-to-day operations of store departments. The role serves as a mentor and coach, implements strategies to improve customer service and sales, and ensures customer needs are met quickly and efficiently. The manager maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The role is responsible for staffing and hiring, team development and succession planning, disciplinary documentation and recommendations, department profit and loss, sales, and shrink. The manager communicates the Meijer Friendly Initiative, ensures team members are trained, promotes a safe work environment, and spends most of their time in the store communicating with customers and team members to support exceptional service.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members throughout the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in day-to-day store department operations.
Provide courteous, friendly, and efficient service to customers and team members, modeling exceptional, fast, and friendly customer service.
Staff, select, and hire team members to meet staffing needs.
Promote succession planning by providing career paths, identifying development needs, and participating in and being accountable for promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained in their jobs and complete required training.
Spend the majority of time in the store communicating with customers and team members to ensure exceptional service.
Maintain store appearance, product presentation, and company standards, especially during prime shopping hours.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.