Supervisor, Freight Operations

XPO•Plainfield, IN

14h

About The Position

The Freight Operations Supervisor leads and supervises all aspects of freight operations and hourly staff. The role oversees workloads, schedules, production goals, payroll and administrative functions while ensuring customer freight is processed, handled, loaded and delivered on time and without damage. The supervisor develops work procedures, supports network performance, enforces company and regulatory requirements, and works to meet productivity and quality standards. The supervisor coaches and develops employees, trains them in safety processes, conducts new-hire evaluations, communicates policies and corporate messages, and may recommend hiring, suspension or termination. The role also monitors dock conditions, tools and equipment, helps correct unsafe or adverse conditions, and identifies operational improvements. It requires work on a loading dock that is not climate controlled, including working outside in inclement weather and performing frequent physical activities.

Requirements

At least 2 years of related work experience in a warehouse, distribution, supply chain, transportation or similar environment.
Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations.
Availability to work a variety of shifts, including days, evenings, nights and weekends.
Applicants must be authorized to work in the United States without current or future employer sponsorship.
Ability to frequently lift objects of various shapes, sizes and weights up to 50 lbs. and occasionally more than 75 lbs.
Ability to reach, including overhead, bend, climb, push, pull, twist, squat and kneel.
Ability to walk and stand for extended periods on a loading dock that is not climate controlled.
Ability to work outside in inclement weather.

Nice To Haves

Bachelor’s degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience.
2 years of supervisory experience.
LTL industry experience.
Positive attitude with the ability to multitask and motivate a team.
Exceptional leadership, communication and administrative skills.

Responsibilities

Lead and supervise all aspects of freight operations.
Develop and implement strategic work procedures to meet changing department demands.
Evaluate, manage, assign and supervise workloads and tasks.
Supervise hourly staff across operations and serve as the primary contact for workplace concerns and questions.
Manage tonnage, payroll and administrative functions to meet production goals.
Plan hourly employee schedules to meet daily operating goals and reduce costs.
Enforce company, FMCSR, OSHA, CCMTA, NSC and DOT policies, rules, regulations and laws.
Implement workplace policies and procedures and enforce compliance to optimize network performance.
Ensure customer freight is processed, handled, loaded and delivered promptly and without damage.
Coach and develop employees on proper techniques and quality requirements; conduct new-hire evaluations and determine whether corrective action is warranted for policy violations.
Direct the team to consistently meet or exceed productivity goals.
Make recommendations regarding hiring, suspension and termination.
Develop and present action plans to improve load average and model compliance.
Participate in internal safety and engagement committees.
Train employees on safety rules and processes.
Maintain organization during the shift to support safety and productivity.
Conduct daily staff meetings and communicate corporate messages and policy or procedure revisions.
Inspect workplace conditions and tools and equipment needed for safe operation, and direct correction of improper or adverse conditions.
Provide instruction, analysis, suggestions and ideas to improve shift and service-center operations.
Demonstrate XPO values and hold the team to the same standards.
Minimize shipment rehandle by prioritizing direct loading, headloads and sector loading while maintaining quality standards.