Freight Forwarding Operations and Customer Service Agent - Air Import

DP World•Itasca, IL

4d•Hybrid

About The Position

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Air Import Agent is responsible for the coordination of all aspects of air import shipments worldwide. This position works in a fast-paced environment and requires a strong sense of urgency, the ability to manage tight deadlines, a positive “can do” attitude, and excellent customer service skills.

Requirements

Strong knowledge of air import processing
1 to 5 years of relevant experience
Good organizational skills
Desire to learn
Excellent customer service skills
Excellent verbal and written communication skills
Strong team player
Proficiency in Microsoft Office Suite
CargoWise experience
Applicants must be legally authorized to work in the United States without sponsorship now or in the future.

Responsibilities

Tracking and tracing of Air Import shipments
Answering and responding to email requests timely
Quoting customers and overseas partners
Updating Special Tracking and Accounting Reports to Customers
Dispatching of shipments
Ensure dispatch is aware of any special instructions/cut-offs
Interface with Customs Broker, Importer, and Customer for Import Shipments
Booking of air shipments with our gateway teams
Label Air Shipments
Process DG shipments including a checklist
Tracking and tracing shipments
Responsible for receiving, posting, and processing vendor invoices
Ensuring customer invoices are sent in a timely manner as per the KPI requirement
Other duties as assigned