Air Freight Operations Coordinator - Import

Toll Group•Long Beach, CA

5d•$25 - $33•Onsite

About The Position

This role involves assisting with the booking of air shipments, preparing necessary documentation, and entering shipment details into internal systems. The coordinator will monitor shipment status, update stakeholders, and arrange basic cargo pick-up and delivery under supervision. They will also liaise with airlines and other providers, respond to customer inquiries, and support administrative tasks related to air freight operations. Ensuring compliance with company procedures and regulatory requirements is also a key part of the role.

Requirements

1–2 years’ experience in air freight or logistics operations (entry-level candidates with relevant training may be considered).
Familiarity with Microsoft Office; exposure to freight systems preferred.
Strong attention to detail and organizational skills.
Ability to work in a fast-paced environment and meet deadlines.
Team player with a proactive and customer-focused approach.
Willingness to learn and take on varied operational tasks.
Must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.

Nice To Haves

Basic understanding of customs and aviation regulations is an advantage.

Responsibilities

Assist with booking air shipments and preparing documentation such as air waybills and customs forms.
Enter shipment details into internal systems and maintain accurate records.
Monitor shipment status and update stakeholders as directed by senior staff.
Coordinate basic cargo pick-up and delivery arrangements under supervision.
Liaise with airlines, freight forwarders, and transport providers for routine operational needs.
Respond to standard customer inquiries and escalate complex issues to senior coordinators or managers.
Support invoicing and administrative tasks related to air freight jobs.
Ensure compliance with company procedures and assist with regulatory requirements under guidance.