Freight Forwarding Operations and Customer Service Agent - Air Import
DP World•Itasca, IL
•$50,600 - $63,200•Hybrid
About The Position
The Air Import Agent is responsible for the coordination of all aspects of air import shipments worldwide. This position works in a fast-paced environment and requires a strong sense of urgency, the ability to manage tight deadlines, a positive “can do” attitude, and excellent customer service skills.
Requirements
- Strong knowledge of air import processing
- 1 to 5 years of relevant experience
- Good organizational skills
- Desire to learn
- Excellent customer service skills
- Excellent verbal and written communication skills
- Strong team player
- Proficiency in Microsoft Office Suite
- CargoWise experience
- Applicants must be legally authorized to work in the United States without sponsorship now or in the future.
Responsibilities
- Tracking and tracing of Air Import shipments
- Answering and responding to email requests timely
- Quoting customers and overseas partners
- Updating Special Tracking and Accounting Reports to Customers
- Dispatching of shipments
- Ensure dispatch is aware of any special instructions/cut-offs
- Interface with Customs Broker, Importer, and Customer for Import Shipments
- Booking of air shipments with our gateway teams
- Label Air Shipments
- Process DG shipments including a checklist
- Tracking and tracing shipments
- Responsible for receiving, posting, and processing vendor invoices
- Ensuring customer invoices are sent in a timely manner as per the KPI requirement
- Other duties as assigned
Benefits
- Health
- Life
- Voluntary Lifestyle
- other benefits and perks that enhance your physical, mental, emotional and financial wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
