Air Freight Operations Coordinator - Import

Toll Group•Long Beach, CA

4d•Onsite

About The Position

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Requirements

1–2 years’ experience in air freight or logistics operations (entry-level candidates with relevant training may be considered).
Basic understanding of customs and aviation regulations is an advantage.
Familiarity with Microsoft Office; exposure to freight systems preferred.
Strong attention to detail and organizational skills.
Ability to work in a fast-paced environment and meet deadlines.
Team player with a proactive and customer-focused approach.
Willingness to learn and take on varied operational tasks.
Must be entitled to work in United States of America and be prepared to undertake pre-employment checks including a criminal history check and medical.

Nice To Haves

Basic understanding of customs and aviation regulations is an advantage.
exposure to freight systems preferred.

Responsibilities

Assist with booking air shipments and preparing documentation such as air waybills and customs forms.
Enter shipment details into internal systems and maintain accurate records.
Monitor shipment status and update stakeholders as directed by senior staff.
Coordinate basic cargo pick-up and delivery arrangements under supervision.
Liaise with airlines, freight forwarders, and transport providers for routine operational needs.
Respond to standard customer inquiries and escalate complex issues to senior coordinators or managers.
Support invoicing and administrative tasks related to air freight jobs.
Ensure compliance with company procedures and assist with regulatory requirements under guidance.