Air Import Agent

CMA CGM•Mississauga, ON

About The Position

CEVA Logistics is a leading global logistics company with a presence in over 170 countries, offering a comprehensive suite of services including contract logistics, freight forwarding, and transportation management. The company emphasizes a culture of Boldness, Imagination, Exemplary, and Excellence, fostering a diverse and inclusive workforce of 110,000 team members. CEVA Logistics encourages career growth and provides opportunities to shape the future of global trade. The Air Import Agent role is crucial in coordinating the air import department to ensure efficient customer experiences and competitive cost structures, while keeping clients informed of shipment status.

Requirements

3-5 years experience in customer service
Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)
Fluency in English, both written and oral
Ability to communicate clearly
Excellent interpersonal skills
Team player
Organizational and time management skills
Detailed-oriented
Sense of urgency
Customer service orientation

Responsibilities

Receive orders from clients and analyze their needs.
Communicate with stakeholders to offer superior customer service.
Suggest innovative solutions to clients.
Communicate relevant information and issues to the immediate supervisor in a timely manner.
Open files for shipment and enter data in the operational system according to company ISO standards.
Organize the pick-up and delivery of freight according to booking.
Coordinate and book air cargo space, receive bills of lading, and follow up with the Bolloré Group network to ensure freight is shipped on the planned date.
Prepare and transmit arrival notices and appropriate documents with proof of insurance to clients and customs brokers within specified deadlines.
Transmit a written notice to suppliers with shipment details including rates.
Update shipment files and keep clients and the Bolloré Group network updated.
Invoice clients, ensuring all charges for services rendered are included and all costs are applied according to the agreement.
Comply with procedures established by Bolloré and meet deadlines (performance indicators).
Establish notice periods and follow up on claims.
Issue non-conformity notices and customer complaints in accordance with ISO procedures.
Complete all required trainings for the position, including transportation of dangerous goods and good distribution of pharmaceutical products.
Perform other duties as requested by the immediate supervisor.