Freight Forwarder, Gateway Air Export
About The Position
The Freight Forwarder, Gateway Air Export, manages and coordinates the exportation of goods by air from the gateway facility. The role oversees the export process, including booking cargo space, arranging pickups, preparing documentation, coordinating with carriers and airlines, and supporting timely delivery to international destinations. The position monitors shipment progress, facilitates customs clearance and trade compliance, serves as a point of contact for clients, and coordinates with carriers, ground handlers, customs brokers, and other service providers. It also supports accurate shipment records, quality checks, and process improvements at the gateway facility.
Requirements
- Minimum 2–3 years of experience in freight forwarding, air import operations, or international logistics; specific air freight experience is preferred.
- Strong knowledge of air freight operations, international trade regulations, and customs procedures.
- Excellent organizational and time-management skills.
- Proficiency with freight forwarding software and systems, such as CargoWise or CHAMP Cargosystems.
- Effective communication and negotiation abilities.
- Attention to detail and accuracy in documentation and data entry.
- Fluent English, oral and written.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- Familiarity with freight forwarding software for booking, tracking, and documentation management.
Nice To Haves
- Bachelor’s degree in logistics, supply chain management, international business, or a related field.
- Additional certifications in freight forwarding or customs brokerage.
- Certification from relevant industry organizations, such as IATA or FIATA.
- Experience handling perishable goods or hazardous materials in air freight.
- Familiarity with industry-specific regulations and compliance standards.
Responsibilities
- Coordinate air export shipments from the gateway facility, including booking cargo space, arranging pickups, and coordinating with carriers and airlines.
- Ensure compliance with export regulations and documentation requirements.
- Prepare shipment documentation, including air waybills, commercial invoices, packing lists, and applicable licenses, and verify its accuracy and completeness.
- Facilitate customs clearance for export shipments, including filing export declarations and obtaining necessary permits or certificates.
- Monitor shipment movement to destination airports, track transit milestones, and provide status updates to clients and stakeholders.
- Address transit issues or delays and implement corrective actions as needed.
- Serve as the primary point of contact for clients and respond promptly and professionally to inquiries, concerns, and requests.
- Liaise with freight carriers, ground handlers, customs brokers, and other service providers to coordinate operations and resolve issues.
- Negotiate rates and terms with suppliers to optimize service quality and cost-effectiveness.
- Ensure shipment data and documentation are accurate and comply with regulatory requirements and client specifications.
- Conduct quality checks on cargo packaging, labeling, and documentation to prevent errors and discrepancies.
- Identify process improvements and efficiency enhancements at the gateway facility.
- Implement best practices and quality standards to enhance service delivery and customer satisfaction.
Benefits
- Medical, prescription, dental, vision, and life insurance.
- Flexible spending accounts and health savings accounts for eligible plans.
- Short- and long-term disability coverage.
- Wellness resources and Employee Assistance Program services.
- 401(k) plan with company matching contributions of up to 5%.
- Paid time off programs and paid company holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
