Freight Forwarder, Air Export

DSV•Torrance, CA

About The Position

A Freight Forwarder is responsible for managing and coordinating the exportation of goods by air, including documentation, scheduling, and communication with customers and third-party service providers. The role requires strong organizational skills, attention to detail, and communication skills to manage customer relationships and ensure satisfaction. The position is based in Torrance, California, in DSV’s Air & Sea US division. It is a full-time role. The expected base pay range is $23.58–$29.47 per hour; actual compensation depends on job-related factors, including experience, skills, education or certifications, and geographic location. DSV offers benefits to support employees’ and families’ health and well-being, including medical, prescription, dental, vision, and life insurance; flexible spending accounts, health savings accounts for eligible plans, and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program services, paid time off programs, paid company holidays, and a 401(k) plan with company matching contributions of up to 5%. Specific PTO and leave programs may vary by location and division.

Requirements

Prior experience in freight forwarding, logistics, or a related field is preferred; freight forwarding experience is highly desirable.
Ability to perform basic mathematical calculations, such as calculating costs and rates.
Excellent organizational and time management skills.
Strong communication and interpersonal skills.
Attention to detail and accuracy.
Ability to work well under pressure and in a fast-paced environment.
Knowledge of air freight logistics and customs regulations.
Understanding of trade laws and regulations.
Fluency in English is required.
Proficiency in Microsoft Office Suite.

Nice To Haves

Knowledge of additional languages.
Experience with logistics software and systems.
Prior experience in freight forwarding, logistics, or a related field; freight forwarding experience is highly desirable.

Responsibilities

Coordinate air export shipments, including scheduling with airlines and managing the movement of goods through transportation channels.
Prepare and process documentation required for customs clearance, including commercial invoices, packing lists, and bills of lading.
Track and monitor shipments and provide customers with regular status updates.
Manage customer relationships, ensure satisfaction, and address concerns or issues.
Collaborate with internal logistics, finance, and operations departments to support timely and efficient service delivery.
Ensure compliance with applicable regulations and laws, including customs regulations and trade laws.
Perform other duties as assigned.