About The Position

A Freight Forwarder, Ocean Import manages ocean import and export logistics, including customs clearance, carrier bookings, shipment tracking, documentation, and arranging delivery or pickup. The role coordinates with carriers, customs brokers, trucking companies, customers, and internal departments to support timely and efficient transportation and service delivery. It also requires maintaining customer relationships, providing shipment updates, and ensuring compliance with customs regulations and trade laws.

Requirements

  • Prior experience in freight forwarding, logistics, or a related field is preferred.
  • Experience in ocean import and export is highly desirable.
  • Ability to perform basic mathematical calculations, such as calculating costs and rates.
  • Excellent organizational and time management skills.
  • Strong communication and interpersonal skills.
  • Attention to detail and accuracy.
  • Ability to work well under pressure in a fast-paced environment.
  • Knowledge of ocean freight logistics and customs regulations.
  • Understanding of trade laws and regulations.
  • Fluency in English is required.
  • Proficiency in Microsoft Office Suite.

Nice To Haves

  • Knowledge of additional languages.
  • Experience with logistics software and systems.
  • Prior freight forwarding, logistics, or related-field experience.
  • Experience in ocean import and export.

Responsibilities

  • Manage ocean imports, including customs clearance and delivery to the final destination.
  • Manage ocean exports, including carrier bookings and movement of goods through transportation channels.
  • Coordinate with carriers, customs brokers, and trucking companies to support timely delivery.
  • Prepare, process, and submit documents required for customs clearance, including commercial invoices, packing lists, and bills of lading.
  • Track and monitor shipments and provide customers with regular status updates.
  • Manage customer relationships, maintain satisfaction, and address concerns or issues.
  • Collaborate with internal logistics, finance, and operations departments to support timely and efficient service delivery.
  • Ensure compliance with applicable regulations and laws, including customs regulations and trade laws.
  • Perform other duties as assigned.
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