About The Position

The Freight Crew role supports store operations by assisting customers, promoting merchandise and store events, communicating store needs to management, and working with the team toward store and company goals. The position requires availability to start work as early as 4:00 AM and a flexible schedule that may include day, evening, weekend, and overnight shifts, as well as travel when required. It is a part-time seasonal hourly position, starting at $11.00 per hour.

Requirements

  • At least 16 years old.
  • Available to work a flexible schedule, including days, evenings, weekends, and potentially overnight shifts; travel may be required.
  • Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
  • Good communication skills and ability to engage with customers.
  • Ability to handle customer interactions and concerns courteously and professionally.
  • Ability to use basic information-gathering skills to solve problems.
  • Ability to learn procedural knowledge through on-the-job training.
  • Ability to frequently move merchandise weighing up to 25 pounds and place or remove merchandise at heights of 5–10 feet.
  • Ability to frequently climb and descend ladders.
  • Ability to frequently kneel, bend, twist, and stoop.
  • Ability to frequently communicate and exchange accurate information with customers, managers, and coworkers, in person and by telephone.
  • Ability to remain in a stationary, upright position for 80% of the time.
  • Ability to identify and understand email and printed instructions.

Responsibilities

  • Be available to work as early as 4:00 AM.
  • Greet and assist customers promptly, efficiently handling multiple customer interactions.
  • Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
  • Use suggestive selling and stay informed about product availability.
  • Inform customers about store events, promotions, and special activities.
  • Address customer concerns and offer alternative solutions, aiming to turn returns into exchanges when possible.
  • Communicate merchandise restocking needs, service requirements, and customer feedback to management in a timely manner.
  • Collaborate with the team to support store and company objectives and contribute to a positive, productive work environment.
  • Operate cash registers, computers, hand-held devices, phones, walkies, and mobile devices.
  • Move and stock merchandise, including retrieving and putting away stock and assisting customers across the sales floor.
  • Follow merchandise layout instructions, associate schedules, and standard operating procedures.

Benefits

  • The job posting directs applicants to a benefits website describing health coverage and financial and personal wellness support; specific benefits are not listed.
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