About The Position

Five Below is hiring a Freight Crew associate for an early-morning, part-time seasonal position. The role requires availability to start as early as 2 AM and includes customer service, sales support, merchandise replenishment, and assisting the team in meeting store goals. Associates should be able to work a flexible schedule that may include day, evening, weekend, and overnight shifts, and travel as required. The position involves frequent use of a cash register and other electronic devices; moving, retrieving, and stocking merchandise; and communicating with customers, managers, and coworkers. The associate must be able to remain in a stationary, upright position for 80% of the time and perform the physical activities described below. The starting pay is $11.00 per hour. Five Below states that it is an equal opportunity employer and will provide reasonable accommodations for applicants with disabilities.

Requirements

  • Must be at least 16 years old.
  • Available to work a flexible schedule to meet business needs, including day, evening, weekend, and possibly overnight shifts; travel may be required.
  • Comfortable using or willing to learn technology such as computers, cash registers, hand-held devices, and mobile devices.
  • Able to communicate effectively and engage with customers.
  • Able to handle customer interactions and concerns courteously and professionally.
  • Able to use basic information-gathering skills to solve problems.
  • Able to learn procedural knowledge through on-the-job training.
  • Able to identify and understand email and printed instructions concerning merchandise layouts, associate schedules, and standard operating procedures.
  • Able to remain in a stationary, upright position for 80% of the time.

Responsibilities

  • Greet and assist customers promptly, including handling multiple customers efficiently.
  • Assess customer needs by sharing product knowledge, answering questions, directing customers to merchandise, and offering recommendations.
  • Use suggestive selling and stay informed about product availability.
  • Inform customers about store events, promotions, and special activities.
  • Address customer concerns and offer solutions, including alternatives that may turn returns into exchanges when possible.
  • Communicate merchandise restocking and service needs, as well as customer feedback, to management.
  • Collaborate with the team to achieve store and company objectives and support a positive, productive work environment.
  • Retrieve and put away merchandise and assist customers across the sales floor.
  • Be available to start as early as 2 AM.
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