Freight Claims Specialist

Saia•Houma, LA

51d

About The Position

Saia is a logistics and transportation company committed to its people, customers, and community. This role supports the intake, validation, and administrative processing of freight claims up to $1,000. The specialist will manage claim-related communications, ensure accurate documentation, and prepare claims for investigation according to company policies and industry guidelines. Saia offers opportunities for learning, advancement, competitive compensation, and benefits.

Requirements

High school diploma or GED.
Prior experience in claims processing, customer service, or administrative support.
Proficiency with Microsoft Office applications.

Nice To Haves

Experience with transportation systems (AS400 or similar TMS platforms) is a plus.

Responsibilities

Manages the Claims inbox, including triaging customer inquiries, verifying required documentation, and guiding customers through the claim submission process.
Reviews incoming damage notifications and verifies if a claim has been filed.
Processes daily work queues and ensures all claim documentation is accurately logged and routed for investigation.
Conducts basic investigations for claims within authority limits by analyzing shipment records, delivery documentation, photos, and bill of lading notations to determine liability.
Applies claim decision guidelines, including legal liability limits and customer contract exceptions, to recommend claim settlements.
Documents claim determinations, generates customer correspondence, and ensures accurate claim settlement processing.
Coordinates with internal departments and external vendors for inspections or follow-up documentation on assigned claims.
Provides administrative support to the Freight Claims team, including data entry, inbox monitoring, inspections, and claim payment check balancing.