Claims Specialist
About The Position
The Claims Specialist is an in-office role at GEICO supporting customers through auto claims. The specialist reassures policyholders with empathy, explains coverage and the steps involved in getting back on the road, and helps guide claims from initial contact through resolution. Training is completed in the office, after which the role offers the opportunity to work 80% on-site and 20% off-site, subject to GEICO Flex location and work guidelines. The posting gives a starting salary of $25.81 per hour / $52,000 annually and also lists an annual salary range of $23.91–$37.65. Benefits begin on Day 1 and include medical, dental, vision, flexible spending accounts, paid time off, 13 paid holidays, a 401(k) match, and tuition assistance. Licensing and continuing education are provided at no cost.
Requirements
- High school diploma or GED required.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
- Experience working in high-volume call centers with KPIs and measurable goals.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Customer-facing claims experience preferred.
- College degree preferred.
Responsibilities
- Manage incoming calls from customers.
- Collect accident facts and investigate claim details.
- Collect statements from involved parties.
- Assist customers through the process of getting back on the road.
- Explain policyholders’ coverage and the steps involved in their claims.
- Resolve customer concerns and support a positive customer experience.
- Promote customer satisfaction through meaningful interactions.
Benefits
- Medical, dental, and vision benefits starting on Day 1.
- Flexible spending accounts and other health and wellness benefits.
- Paid time off accrues immediately.
- 13 paid holidays annually: 8 fixed and 5 floating.
- 401(k) with up to 6% match, vested immediately.
- GEICO Strive upfront tuition assistance of up to $5,250 annually.
- Licensing and continuing education at no cost.
- Hundreds of eLearning courses.
- Personalized development programs, mentorship, and certification assistance.
- GEICO Flex provides additional weeks annually to work off-site, subject to location and work guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
