Freight Broker

NFI Industries•Camden, New Jersey

About The Position

The Freight Broker leads the carrier lifecycle for NFI’s Brokerage division, including sourcing, onboarding, negotiating with, and managing strategic carrier partnerships to achieve operational, service, and profitability goals. The position exercises independent judgment and discretion in evaluating, selecting, and developing carriers and making commercial and operational decisions that affect network capacity, cost management, and customer service delivery. It reports to the Capacity Manager or Director of Capacity. The role manages carrier development and operations, including carrier selection and qualification, carrier mix and capacity allocation, rate negotiation, performance monitoring, load coverage, margin optimization, and service and compliance matters. It also serves as a subject matter expert and operational advisor, mentors junior staff, contributes to planning and forecasting, and represents NFI Brokerage at carrier and industry events.

Requirements

Bachelor’s degree required; Business, Supply Chain, or a related field preferred.
3–5 years of experience in transportation brokerage, carrier management, or logistics operations; experience with domestic truckload providers is preferred.
Demonstrated experience in rate negotiation, margin management, and carrier sourcing strategy.
Commitment to sharpening existing skills or acquiring new skills as business or customer demands require.
Market knowledge of truckload lanes and rates.
Excellent customer relationship-building and account management skills.
Strong analytical, financial acumen, and decision-making skills.
Proficiency in TMS, Excel, and analytics or reporting tools used in brokerage services.
Excellent communication, relationship management, and problem-solving skills.

Nice To Haves

Business, Supply Chain, or a related field of study.
Experience working with domestic truckload providers.

Responsibilities

Research, analyze, and select carrier partners aligned with NFI’s procurement standards and strategic objectives.
Approve and onboard carriers in accordance with qualification and risk requirements, and manage or offboard carriers that do not meet standards.
Develop and maintain a pipeline of targeted carriers aligned with NFI Brokerage’s ideal carrier profile and long-term strategy.
Manage carrier mix and capacity allocation to support network optimization and profitability.
Review market trends, performance analytics and KPIs, and customer demand forecasts to manage carrier performance.
Negotiate contractual and spot rates within defined margin and profitability thresholds.
Meet with carriers to develop their performance and strengthen alignment with NFI Brokerage.
Make daily operational decisions regarding carrier assignments, load coverage strategies, and margin optimization.
Use data-driven lane and rate insights to optimize carrier placement and support customer growth initiatives with sales and account management.
Analyze lane performance, service failures, and carrier scorecards, and make recommendations and decisions to improve service and profitability.
Contribute to Quarterly Business Reviews and performance analyses with key carriers, and support corrective actions as needed.
Identify process improvements and lead initiatives that enhance carrier engagement, automation, and efficiency.
Resolve service, compliance, or performance disputes with carriers and internal teams using discretion.
Champion process improvements, automation tools, and a continuous learning culture.
Uphold NFI’s service, compliance, and safety standards in carrier interactions.
Advise sales, account management, and operations on capacity strategy and carrier market conditions.
Mentor junior capacity and brokerage staff in carrier sourcing, negotiation, and relationship management.
Participate in budget planning, capacity forecasting, and margin improvement strategies for the brokerage division.
Represent NFI Brokerage at carrier and industry events to strengthen partnerships and visibility.