Fraud Specialist

Wayne Bank • Honesdale, PA

7d

About The Position

The Fraud Specialist is responsible for processing customer disputes for unauthorized transactions, ensuring compliance with Regulation E and managing debit card loss risk for the bank. This role involves reviewing daily reports and fraud software alerts to detect potential fraudulent activities, and collaborating with the fraud team to investigate customer disputes and other fraud-related claims. The specialist will also support the Bank Administration and/or Fraud Officer in setting unit goals, defining work procedures, and optimizing workflow. Key responsibilities include maintaining compliance with operating policies, providing management with departmental reports, recommending process improvements, and responding to information requests. Additionally, the role assists with fraud-related training for frontline staff and may undertake specialized projects.

Requirements

• 2 years of bank experience required.
• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Comfortable with basic data entry and reporting tools.

Nice To Haves

• Deposit operations experience preferred.

Responsibilities

• Processing customer disputes for unauthorized transactions.
• Ensuring compliance with Regulation E.
• Managing debit card loss risk for the bank.
• Reviewing daily reports and fraud software alerts to identify potentially fraudulent activities.
• Collaborating with the fraud team on researching and investigating customer disputes and other fraud related claims.
• Supporting the Bank Administration and/or Fraud Officer to establish specific goals for the work unit, determine work procedures and expedite workflow.
• Ensuring the unit’s compliance with operating policies and procedures.
• Providing management with reports regarding various disciplines within the Fraud Department.
• Providing recommendations for process improvement.
• Responding to inquiries or requests for information.
• Helping with fraud related training for frontline team members.
• Working on specialized projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED