Fraud Specialist

Beacon Credit Union•Wabash, IN

10d•Onsite

About The Position

Role To investigate cases of external fraud against Beacon Credit union. Responsible for collections involving fraud cases relating to deposit accounts such as debit card and mobile deposit fraud etc. Responsible for the prevention and recovery of losses caused by such activity. To educate employees on fraudulent activity and Identity Theft trends.

Requirements

One to three years of similar or related experience
High School Diploma or HSE
Excellent communication and member service skills
Working knowledge of investigative tools and skills
Sound judgment skills and a strong work ethic
Strong self-motivation skills along with strict attention to detail
A significant level of trust and diplomacy is required, in addition to courtesy and tact
Ability to make decisions based upon knowledge of fraud regulations and criminal code
Ability to work independently as well as in a team environment
Ability to work in a fact-paced environment with maintaining professionalism in work quality, quantity and accuracy
Ability to maintain professionalism while handling difficult conversations with various individuals both internally and externally

Responsibilities

Reviews information from all departments and member centers regarding suspected fraud cases, including deposit account activities such as: kiting, skimming, new account fraud, forgeries, alterations, ATM/debit card fraud, mobile deposit fraud, wire transfer alerts and counterfeit items.
Responsible for collection of any losses incurred from such activity.
Builds and tracks new/existing fraud cases through Verafin risk management system.
Uses available databases to determine if fraud exists and identify potential suspects.
Conducts or coordinates both internal and external investigations of fraudulent, improper or illegal activities that would cause claims against the credit union, including research and preparation of video from NVR units.
Compiles detailed reports on fraud cases.
Acts as liaison to local, state and federal law enforcement agencies as necessary.
In the absence of Fraud Manager, may testify at court trials of offenders.
Educates employees and members to be able to identify and respond to potential or actual security issues in order to prevent fraud.
Handles the exchange of information interviews.
Observes and questions suspected members in order to obtain evidence.
Performs other duties as assigned.