Fraud & Risk Investigator II

Expedia•Springfield, MO

10h•Hybrid

About The Position

Expedia Group is hiring a Fraud & Risk Investigator II for its Enterprise Technology, Fraud & Security team. The team manually reviews potentially fraudulent or abusive transactions to assess risk and help protect the platform. Investigators use approved AI tools thoughtfully to support case reviews while applying independent judgment and verifying AI-generated information. This role includes the responsibilities of a Fraud & Risk Investigator I, with additional emphasis on quality and responsible, effective use of AI. The investigator monitors high-risk transactions across multiple queues, handles communications with internal teams and external customers, shares emerging fraud trends, and uses standard SQL queries to extract data and produce routine reports. The role works in a hybrid environment and requires flexibility, including availability for weekends, holidays, non-standard shifts, and occasional extended hours or unscheduled workdays. The total cash range for this position in Springfield is $46,500 to $65,000, with potential increases up to $74,500 based on sustained performance.

Requirements

At least 1 year of professional experience in a detail-oriented, investigative, or analytical role, such as fraud prevention, payments or banking, compliance, loss prevention, quality assurance, or travel or customer operations.
Track record of consistently meeting or exceeding productivity and quality goals.
Ability to make sound, independent decisions with minimal supervision, including knowing when to question or override AI-generated recommendations.
Ability to document findings and explain decisions clearly and concisely, both verbally and in writing.
Experience in a fast-paced, production or queue-based environment; comfort managing multiple tasks autonomously and adapting to changing AI-enabled tools and workflows.
Strong interest in learning generative AI tools to improve research, analysis, and productivity, with a commitment to verifying AI output and protecting customer data.
Proficiency with Microsoft 365, including Outlook, Teams, and Excel, and strong internet research skills.
Willingness to work flexible hours, including weekends, holidays, and non-standard shifts; occasional extended hours or work on unscheduled days may be required.

Nice To Haves

Experience in fraud prevention, fraud investigation, or risk review, ideally in the airline, travel, hospitality, or online marketplace industry.
Experience investigating chargebacks or payment fraud.
Professional experience using generative AI tools to improve research, analysis, or productivity, with examples of how they were used.
SQL experience, or experience building trackers and analyzing data in Excel.
Experience with case management or ticketing platforms, including case logging, queue management, and managing a case from open to close.

Responsibilities

Monitor multiple queues and assess high-risk transactions for potential fraud or abuse, using AI-assisted insights to inform independent judgment.
Use approved AI tools in accordance with responsible AI and data privacy guidelines to summarize case details, research linked activity, and surface fraud-risk insights; critically validate AI-generated output before acting on it.
Manage and respond to incoming communications across various channels from internal teams and external customers.
Communicate emerging fraud trends and insights effectively with peers and leadership.
Provide feedback on AI tool performance and flag inaccurate or incomplete output.
Use standard SQL queries to extract data and generate routine reports supporting fraud detection, using AI tools where appropriate to speed up query writing and analysis.
Work in a hybrid environment to foster collaboration, communication, relationships, and a positive team culture.