Fraud Program Manager - Debit Card

Provident Bank•Woodbridge, NJ

2d•Onsite

About The Position

Provident Bank is seeking a Fraud Program Manager to be accountable for end-to-end fraud risk strategy and fraud performance for the Debit Card program and portfolio. This role involves assessing risk, recommending and implementing controls, and driving cross-functional execution. The incumbent will lead the development and optimization of fraud rules, processes, strategies, and controls to mitigate fraud risk while balancing customer experience, approval rates, and product P&L impacts. Responsibilities include developing, implementing, monitoring, and reporting on effective fraud controls in partnership with Operations, Product, Technology/Data, Finance, and external vendors, and driving reductions in fraud losses through data-driven solutions and program governance.

Requirements

Independent decision-making and sound judgment in setting fraud risk priorities, recommending controls, and managing escalations within established governance.
Strong analytical, project management, and communication skills.
Ability to lead cross-functional workstreams and influence outcomes without direct authority; manage critical vendor relationships and deliver to timelines.
Strong executive communication and governance documentation skills (e.g., presenting risk decisions, performance results, and control changes to management committees).
Knowledge of fraud, card payment fraud, card payment fraud rules and industry regulations
Deep expertise in Debit Card Operations, Fraud, Product and Processes
10+ years of banking experience
5+ years of experience in fraud management or fraud analytics at a financial institution
Knowledge of the fraud life cycle, industry trends and fraud tools/solutions

Nice To Haves

Master’s degree preferred

Responsibilities

Own debit fraud strategy outcomes and roadmap, setting detection and prevention priorities and success metrics.
Optimize performance across fraud loss, approval rate, and customer experience, and communicate trade-offs and recommendations to leadership.
Interpret and operationalize changing network rules, operating regulations, and liability requirements; define internal controls and implementation approach for the debit portfolio in partnership with stakeholders.
Lead discovery and documentation of end-to-end fraud processes and control environment to identify vulnerabilities, define remediation requirements, and prioritize enhancements; drive execution through governance routines and stakeholder alignment.
Identify and quantify fraud trends and emerging threats based on industry intelligence and portfolio conditions; produce management-ready reporting, escalate material risks, and recommend risk actions.
Define, document, and implement updates to fraud policies, rules, and thresholds; evaluate impact, obtain required governance approvals, and execute changes with appropriate monitoring and controls.
Own vendor partnership for fraud tools and services, including requirements definition, prioritization, delivery management, and issue escalation to ensure timely implementation and measurable performance improvements.
Own design, configuration, and ongoing optimization across fraud prevention platforms (FIS, FRM, etc.), including change controls, testing approach, and post-implementation performance validation.
Perform complex analyses of financial models, market and portfolio data, and fraud-loss drivers to produce actionable insights, forecast performance, and recommend strategy changes that improve risk outcomes, profitability, and operational efficiency.
Lead cross-functional delivery across Product, Operations, Technology/Data, and Finance to implement fraud initiatives; set workstream direction, drive decisions, and remove blockers to deliver outcomes.
Serve as the debit fraud subject matter expert, representing fraud strategy in governance forums; present recommendations, risks, and results to senior leaders and influence decisions across stakeholders.
Maintain working knowledge of applicable regulations and network requirements; ensure fraud controls and operating procedures are aligned, and document evidence of compliance as needed.
Own identification, triage, and resolution of fraud-related processing issues and enhancement opportunities; coordinate root cause analysis, drive corrective actions, and escalate when risk exposure warrants.
Conduct training sessions on fraud leveraging subject matter expertise.