Debit Card Fraud Analyst

Liberty Bank•Middletown, CT

15h•Onsite

About The Position

At Liberty, we strive to maximize our impact and exceed goals by investing in our teammates to deepen our relationships in the workplace and communities we serve. We take pride in promoting a socially responsible and sustainable future through initiatives and investment. Reporting to the Debit Card Fraud Strategy Manager, the Debit Card Fraud Analyst collaborates with Fiserv on analyzing debit card fraud trends and continuously working to understand and mitigate losses to ensure the highest level of loss avoidance and reduction while balancing the customer experience. This is accomplished by utilizing the Client Central application and reviewing Enfact Alerts. Additional analysis is also required to be carried out within Centrix DTS on EFT disputes for additional discussion with Fiserv. Based on these multiple analysis functions, the Debit Card Fraud Analyst partners with Fiserv on recommending new rules and revising existing rules based on real-time fraud and emerging fraud trends.

Requirements

Associates degree or equivalent required. Education requirements may be replaced with at least 1 year of relevant work experience, which must include general ledger and banking operations knowledge.
Working knowledge of Regulation E, fraud investigation basics, and banking operations.
Strong attention to detail with the ability to identify and resolve routine discrepancies.
Strong accounting knowledge (general ledger, accounts reconciliation, accounting entries).
Ability to perform highly detailed work on multiple, concurrent tasks, while navigating multiple applications and external resources.
Ability to formulate timelines and handle unexpected events to solve problems.
Ability to manage multiple concurrent tasks and navigate internal/external systems under strict deadlines.

Responsibilities

Monitors daily Fiserv report CM31 Cardholder Suspicious Activity Report for fraud trends and alerts branches of transactions and/or debit card cards that need customer reach out for review of possible fraudulent activity.
Routinely handles escalated calls to customers, involved merchants and law enforcement, as needed.
Analyze Enfact case’s in Case Tracker daily by evaluating denial codes used and reviewing how each transaction was processed to recommend fraud mitigation rule enhancements to FSM for approval for implementation.
Prepares and maintains TranBlocker Rules and schedules monthly fraud performance reviews with Fiserv’s Fraud Team.
Weekly case reviews with Debit Card Fraud Strategy Manager, to review account holders who are high risk to the bank, and be able to submit recommendations for account closure.
Provide training and support to Retail, Frontline and Customer Service Center team members on Debit Card products and troubleshoot customer related card inquires.
Case analysis and investigations with Corporate Security on all Debit Card & ATM fraud, completes investigations on all merchant breaches and skimming devices.
Research and respond to Pathfinder Complaints
Collaborates with Retail Banking, Customer Service Center, FIU and Risk Management team members on procedural changes and risk assessments related to debit card management & maintenance, EFT processing and other related EFT procedures.
Web-ex training with new team members on how to handle debit card/ATM fraud.
Other duties as assigned.