Director Debit Card Fraud

Southern Bancorp

5h•$100,000 - $180,000•Remote

About The Position

Southern Bancorp is more than a bank. As a Community Development Financial Institution (CDFI), a special certificate on designated for institutions that serve predominantly underserved communities, Southern Bancorp combines traditional banking and lending services with financial development tools and public policy advocacy to help families and communities grow stronger. Inspired by the principle that building net worth drives economic opportunity, our mission is to be wealth builders for everyone in the communities we serve, with a focus on low-wealth and un(der)banked populations, as well as an emphasis on Black and Brown individuals. Location: this job is a remote position in AL, AR, CO, FL, GA, LA, MS, MO, NC, SC, TN or TX. Position Summary: This role is responsible for leading the bank’s efforts to identify, prevent, and resolve debit card fraud. This role oversees card fraud risk strategy, day‑to‑day fraud monitoring, and customer remediation processes to protect the bank and its customers from financial loss. The position combines analytical expertise, operational oversight, and strong cross‑functional collaboration to ensure an effective fraud risk management framework.

Requirements

Bachelor’s degree in Finance, Business, Risk Management, Criminal Justice, or related field (or equivalent experience).
10 years of experience in debit card fraud management, payments fraud, or financial crime investigations.
Strong knowledge of card networks, fraud systems (Falcon/FICO, Actimize, Verafin, etc.), and banking regulations related to fraud.
Strong analytical skills with the ability to interpret trend data & propose risk‑mitigating solutions.
Excellent communication, problem‑solving, and decision‑making abilities.

Nice To Haves

Experience working in a bank or financial institution's fraud or risk department.
Certifications such as CFE, CFCS, or CAMS.
Experience with AI model fraud tools or advanced analytics.

Responsibilities

Develop, implement, and optimize fraud prevention strategies, including rules, models, and controls within fraud monitoring systems.
Monitor real‑time and batch fraud alerts to identify suspicious debit card activity and take appropriate action.
Analyze emerging fraud trends (e.g., card‑not‑present fraud, skimming, account takeover) and adjust controls proactively.
Collaborate with card processors, networks, and fraud solution vendors to ensure effective fraud protection tools.
Conduct ongoing risk assessments to identify vulnerabilities within debit card processes, systems, and customer behaviors.
Maintain & enhance policies, procedures, & risk frameworks related to debit card fraud.
Prepare and present fraud risk reporting, dashboards, and analytics for leadership and regulatory stakeholders.
Ensure compliance with all applicable regulations, including Reg E, network operating rules, and internal risk standards.
Provide subject‑matter expertise on complex fraud cases and escalations.
Train internal teams on fraud awareness, prevention techniques, and fraud reporting requirements.
Participate in internal audits, regulatory exams, and enterprise risk assessments related to fraud management.

Benefits

401(k)/Roth plan with immediate eligibility and employer match up to 6%
Employee stock ownership plan
Discounted rate on primary home mortgage
Credit and housing counseling as well as free financial education tools available to customers and employees
Two medical plans available – low-deductible PPO plan or HDHP with Health Savings Account
Dental and vision insurance
Employer paid life insurance, and short- and long-term disability coverage
Retirement plan with generous company match and employee stock purchase option
Voluntary life insurance options for employee, spouse, and children
Paid holidays and paid time off
Bonus plan
Opportunity for merit raises
Employee reward and recognition programs
Community service opportunities