Debit Card Director

Huntington National Bank•Columbus, OH

1d•Hybrid

About The Position

This role is the P&L owner for the Debit/ATM card business, responsible for achieving annual budget targets. The Director will lead a team of product and forecasting managers, coach and mentor them, manage the business, and hire top talent. They will identify and prioritize opportunities for profitable growth and improved customer experience, while fostering strong partnerships with various departments including Marketing, IT, CSC, Risk, Legal, Compliance, Branch, Operations, Customer Advocacy, Finance, and Analytics to achieve business objectives. The role involves developing product roadmaps, business cases, and coordinating cross-functional teams for new product initiatives. Additionally, the Director will review and propose modifications to existing Debit/ATM card features and benefits to optimize profitability and customer needs, develop reporting for portfolio performance, conduct market research, and leverage data for decision-making. The position also requires ensuring staff training, adherence to risk management principles, partnering with Marketing on communication strategies, communicating vision to stakeholders, influencing senior leaders, and providing product expertise for customer issue resolution. The Director is accountable for risk management, compliance, and audit performance related to the Debit/ATM product, adhering to bank policies, and maintaining knowledge of regulatory changes. They will also identify market trends, forecast patterns, research competitors, and formulate product strategies, acting as a trusted advisor to the Consumer Finance Leadership team. The Card Forecasting responsibilities include partnering with Finance to manage the card financial forecast and budget, developing and managing financial models, identifying P&L opportunities and risks, and articulating forecast variances. This includes managing key financial reports for senior management, completing regulatory and association reporting, monitoring and forecasting card vendor expenses, and managing business presentations for leadership. The role oversees a forecasting analyst for competitive insights, financial invoice management, and general ledger reconciliation.

Requirements

Bachelor’s degree with 10+ years of Debit/ATM card product or related oversight and experience
5+ years of financial forecasting and modeling experience
Experience with and understanding of First Data platforms.
Experience working with other 3rd party debit card partners.
Demonstrated experience in product development, forecasting, business case development, strategic planning, project management and tactical implementation
Advanced problem-solving skills, adept at influencing stakeholders through intellect, interpersonal and negotiation skills; can quickly form strong relationships through a shared vision and mutual trust
Demonstrated ability to critically analyze situations and risks, determine paths of action, and make recommendations to remediate issues.
Excellent communication and interpersonal skills with level of comfort presenting at senior levels.
Strong analytical and critical thinking skills.
Understand the concept of materiality (i.e., knows when information is relevant), and possesses solid understanding of major revenue sources for the credit card and debit card business
Demonstrated ability to attract, build and develop a team of highly functional product and forecasting managers
Familiarity with regulatory compliance requirements as they pertain to aforementioned segment areas.

Responsibilities

P&L owner for the Debit/ATM card business and responsible for ensuring annual budget targets are achieved
Motivate and lead team of highly dynamic product and card forecasting managers; coach and mentor; manage a business; hire top talent at various levels, may be responsible for terminations, salary adjustments and/or disciplinary actions; establishes/communicates group strategy.
Identify and prioritize new opportunities to drive profitable growth and improve customer experience
Create and maintain a high level of partnership with leaders in Marketing, IT, CSC, Risk, Legal, Compliance, Branch, Operations, Customer Advocacy, Finance, Analytics to deliver on stated business objectives.
Develop product roadmaps, business cases and other artifacts necessary to support new product initiatives
Coordinate and lead cross-functional team to drive strategy, planning, design, development and execution of new product initiatives
Review and propose modifications to existing Debit/ATM Card product features and benefits to optimize profitability and meet customer needs
Develop and manage reporting to monitor portfolio performance and track success of key initiatives
Conduct market research and monitor changes in the industry to help support new initiatives to enhance the product line and remain competitive in the industry
Leverage data to uncover opportunities, evaluate product performance, inform decision-making and measure success
Ensures staff is properly trained, provided with appropriate resources and motivated to adhere to risk management principles.
Partner with Marketing to develop product communication strategy to customers and to improve customer engagement.
Communicate vision to key stakeholders and influence senior leaders across the organization.
Provide product expertise to resolve customer issues related to Debit/ATM card product
Accountable for risk management, compliance and audit performance related to the Debit/ATM product
Adheres to bank policies and procedures and complies with legal and regulatory
Maintains current knowledge of risk and regulatory-related Debit/ATM card changes that may impact assigned area(s) of responsibility.
Identifies trends in the market, forecasts patterns, researches the actions of competitors, and eventually formulates cohesive product strategies based on this research.
Drives the strategic product planning process and acts as a trusted advisor to the Consumer Finance Leadership team and relevant stakeholders during strategy formulation, development, and execution.
Partner with Finance to manage the card financial forecast and develop the annual card financial budget
Develop and manage credit and debit card financial models, identify P&L opportunities & risks and articulate key drivers behind forecast variances.
Manage key financial reports used by senior management to monitor the performance of the card business.
Responsible for completing and validating required regulatory, association and control reporting for card products.
Monitor, track and forecast card vendor expenses and identify opportunities for expense reductions.
Manage key business presentations used to review product performance with ELT leaders.
Oversee forecasting analyst to prepare competitive insights, financial invoice management and general ledger reconciliation