CNB Bank, Debit Card Associate

CNB Bank•Clearfield, PA

19h•Onsite

About The Position

The Debit Card Associate supports the bank’s debit card related initiatives. Their focus includes providing outstanding client experience related to debit card products and services. They must have good communication skills and be able to assist the frontline in supporting the needs of clients. They also work closely with other colleagues to assist in executing enhancements and initiatives related to debit cards to promote our existing debit card portfolio and ensure future growth. Below is a list of essential functions of this position. Additional responsibilities may be assigned in the position.

Requirements

A high school diploma or general education degree (GED) is required.
Successful completion of required background checks is required.
Ability to read, comprehend, and interpret documents.
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization.
Ability to communicate to clients directly and effectively.
Ability to utilize telephone systems and possess good digital literacy including email, internet, intranet, and Microsoft applications.
Prior experience or the ability to learn multiple card applications and embrace change and new technology.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to solve challenging problems involving several variables in a standardized situation.

Nice To Haves

Related experience and secondary education preferred.
Ability to compute sum, average, difference, and percents preferred.

Responsibilities

Support front line inquiries following established service level standards.
Utilize critical thinking to identify solutions with the cardholder and bank in mind.
Take ownership of assigned tasks including balancing, maintenance, & inventory.
Follow policy and procedures related to assigned tasks.
Ensure attention to detail in all tasks.
Builds positive relationships with internal and external clients by valuing other's feelings and rights in both words and actions, and embracing other's unique beliefs, backgrounds, and perspectives.
Takes initiative in resolving card-related challenges and improving client experience.
Maintains confidentiality and adheres to policies, procedures, and compliance standards.
Works effectively and efficiently with cross-functional teams.
Participates in community and company-sponsored volunteer efforts.
Seeks to implement and leverage services and technologies that create efficiencies.
Owns tasks and follows through on commitments.
Suggests and implements improvements to card related to products and procedures.
Practice the skill, good judgment, attitude, and conduct characterized by a person in a business environment.
Completes assigned duties.
Completes duties independently and demonstrates the ability to manage other tasks with minimal oversight.
Actively participates in expanding skill sets and career paths by attending training programs, workshops, certifications, and educational resources relevant to the role.
Seeks cross functional learning opportunities to enhance card expertise and deepen general banking understanding.

Benefits

Medical, Dental, Vision & Life Insurance
401K with company match
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs