Fraud Program Coordinator

Sunmark Credit Union•Latham, NY

3d•Hybrid

About The Position

The Fraud Program Coordinator manages Sunmark Credit Union’s comprehensive Fraud Prevention Program, including processes to detect, prevent, and mitigate fraud exposure. The role monitors fraud red flags, analyzes events, and makes preventative decisions. It also supports risk management, staff training, compliance initiatives, and the credit union’s Bank Secrecy Act function. The position works with internal teams, law enforcement, other financial institutions, and local fraud associations to investigate fraud cases and emerging trends. It reports on fraud activity, recommends risk mitigation measures, and serves as a resource for colleagues on fraud and other risk management topics. The starting pay is $72,000–$82,000, based on experience. Business hours are Monday through Friday, 8:00 a.m.–4:30 p.m., based on department needs. A hybrid schedule of up to two days per week may be available after the training period.

Requirements

At least five years of experience in fraud, white-collar crime, or a similar investigative role, preferably in financial services, or a college degree in criminal justice or a related field.
Knowledge of federal, state, and local criminal statutes and banking regulatory and compliance requirements.
Strong problem-solving and decision-making skills.
Aptitude for figures and ability to work well under pressure.
Proficiency with Microsoft Office and willingness to learn new software systems.
Highly organized and responsible approach.
Discretion in handling confidential information.

Responsibilities

Manage processes to detect, prevent, and mitigate the credit union’s exposure to fraud.
Monitor fraud red flags, review and research fraud alerts, and analyze events to make preventative decisions.
Investigate and document possible fraud and suspected criminal misconduct, including plastic and internet fraud, identity theft, funds transfers, bad-check schemes, counterfeit or altered items, forgeries, and kiting.
Prepare and file required regulatory reports related to fraud events, including Suspicious Activity Reports.
Work with law enforcement agencies, fraud and security personnel at other financial institutions, local fraud associations, and Sunmark employees on existing fraud cases and emerging trends.
Attend relevant committee meetings to report on and collaborate with departments that handle fraud.
Review reports and track incidents to analyze trends, detect vulnerabilities, and identify training opportunities.
Recommend trends and risk mitigation techniques to management.
Create and complete risk assessments for areas of responsibility.
Train staff and share timely updates on fraud alerts, scams, and loss prevention.
Create and maintain resources on the credit union’s Intranet.
Partner with the compliance team and serve as a resource for annual projects such as business continuity and incident response.
Back up the Bank Secrecy Act function and advise colleagues on risk management topics.