Fraud Operations Specialist - UT, NV, AZ (In-Office)

Zions Bancorporation • Midvale, UT

5d • $22 - $26 • Onsite

About The Position

Zions Bancorporation is seeking a Fraud Operations Specialist to join their team. This is an in-office position located in Midvale/Salt Lake City, UT, Phoenix, AZ, or Las Vegas, NV. The company is recognized for its positive work environment and commitment to employee growth and community ties. They offer a comprehensive benefits package starting on day one, including bank holidays, profit sharing, and 401(k) matching.

Requirements

• High School diploma or equivalent and 1+ year loss prevention, fraud, regulatory compliance, or security experience or other directly related experience.
• Working knowledge of loss and/or fraud prevention, regulatory compliance or security processes and procedures.
• Solid attention to detail. Ability to conduct research and determine underlying trends in customer transactions.
• Ability to work under stress.
• Working knowledge and use of Microsoft Office applications.
• Strong customer service skills, to relay information to clients regarding their accounts.
• Ability to handle a variety of projects simultaneously, make quick, high-quality decisions on complex issues.
• Strong oral and written communication skills.
• Ability to self-motivate through large volumes of work.
• Ability to handle delicate and/or sensitive situations.

Nice To Haves

• Banking experience a plus.
• Knowledge of bank operations a plus.

Responsibilities

• Monitor and review exceptions derived from various fraud prevention filters.
• Research and analyze potential fraud suspect accounts to prevent loss.
• Ensure accuracy of documentation and tracking of potential loss.
• Review and research suspect items and/or transactions and report suspicious activity as required.
• Prepare and complete forms for regulatory requirements as needed.
• Ensure full and accurate documentation of research and investigative activities.
• Create exceptions reports and coordinate corrective actions with security personnel.
• Conduct preliminary fraud investigation.
• Handle law enforcement requests and perform account research as needed.
• Communicate with customers and/or bank departments for problem resolution.
• Proactively suggest opportunities for process automation and process improvement.
• Assist in training and orientation.
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED