Wire Transfer Specialist (in-office) - Phoenix, AZ or SLC, UT

Zions Bancorporation • Midvale, UT

3d • Onsite

About The Position

Zions Bancorporation is seeking a Wire Transfer Specialist to provide frontline support for wire transfer operations. This role involves assisting internal employees and external clients with initiating wires, answering related questions, and ensuring accuracy and compliance with bank policies and regulatory standards. The position operates in a fast-paced, high-risk environment requiring strong attention to detail and sound judgment. The specialist will deliver exceptional customer service, maintain audit-aligned procedures, and collaborate with team members to ensure smooth daily operations. There are opportunities for learning and career progression within Wire Operations.

Requirements

• High School diploma or equivalent
• Some experience in wires processing, accounting, banking operations or other directly related experience.
• Basic knowledge of accounting, balancing, banking, and electronic payment processing.
• Must be accurate and have effective communication, customer service, and computer skills.
• Ability to meet deadlines, resolve issues with assistance/direction.
• Knowledge of computer software including spreadsheets, word processing, etc.

Nice To Haves

• A combination of education or experience may meet requirements.

Responsibilities

• Provide frontline support by answering incoming calls related to wire transfers.
• Assist internal employees and external clients with initiating wires over the phone and answering wire-related questions.
• Navigate the fast-paced and high‑risk environment inherent to wire transfers, exercising strong attention to detail and sound judgment to mitigate risk and ensure timely, accurate processing.
• Ensure all necessary wire information is accurate, complete, and compliant with bank policies and regulatory standards.
• Deliver exceptional customer service by assisting clients in providing proper wire details and resolving inquiries within the scope of the position.
• Maintain and follow audit-aligned procedures for wire requests and client communications.
• Collaborate with team members to ensure smooth daily wire operations.
• Learn and develop knowledge of wire transfer processes, systems, and compliance requirements to support career progression within Wire Operations.
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance
• Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training
• Paid Time Off (PTO)
• 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match
• Profit Sharing
• competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking product

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED