Wire Transfer Specialist (in-office) - Phoenix, AZ or SLC, UT

Zions Bancorporation • Midvale, UT

3d • $18 - $22 • Onsite

About The Position

Zions Bancorporation is seeking a Wire Transfer Specialist to join their team. This role operates in a fast-paced, information-driven environment and requires adaptability, learning, innovation, and collaboration. The company is committed to employee growth through initiatives like Workforce of the Future and UpSkilling, fostering a culture that values diversity, growth, and belonging. The Wire Transfer Specialist will provide frontline support for wire transfer operations, ensuring accuracy, compliance, and exceptional customer service.

Requirements

• High School diploma or equivalent
• Some experience in wires processing, accounting, banking operations or other directly related experience.
• Basic knowledge of accounting, balancing, banking, and electronic payment processing.
• Must be accurate and have effective communication, customer service, and computer skills.
• Ability to meet deadlines, resolve issues with assistance/direction.
• Knowledge of computer software including spreadsheets, word processing, etc.

Nice To Haves

• A combination of education or experience may meet requirements.

Responsibilities

• Provide frontline support by answering incoming calls related to wire transfers.
• Assist internal employees and external clients with initiating wires over the phone and answering wire-related questions.
• Navigate the fast-paced and high‑risk environment inherent to wire transfers, exercising strong attention to detail and sound judgment to mitigate risk and ensure timely, accurate processing.
• Ensure all necessary wire information is accurate, complete, and compliant with bank policies and regulatory standards.
• Deliver exceptional customer service by assisting clients in providing proper wire details and resolving inquiries within the scope of the position.
• Maintain and follow audit-aligned procedures for wire requests and client communications.
• Collaborate with team members to ensure smooth daily wire operations.
• Learn and develop knowledge of wire transfer processes, systems, and compliance requirements to support career progression within Wire Operations.
• Perform other duties as assigned.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance
• Paid Parental Leave
• Adoption Assistance
• Health Savings (HSA)
• Flexible Spending (FSA)
• Dependent care accounts
• Paid Training
• Paid Time Off (PTO)
• 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match
• Profit Sharing
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking product

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED