Fraud Operations Specialist - UT, NV, AZ (In-Office)

Zions Bancorporation•Midvale, UT

4d•Onsite

About The Position

Zions Bancorporation is seeking a Fraud Operations Specialist to join their team. This is an in-office position located in Midvale/Salt Lake City, UT, Phoenix, AZ, or Las Vegas, NV. The role involves monitoring and analyzing potential fraud to prevent losses, ensuring accurate documentation, and preparing for regulatory requirements. The ideal candidate will have experience in loss prevention, fraud, regulatory compliance, or security, with a strong attention to detail and customer service skills.

Requirements

High School diploma or equivalent and 1+ year loss prevention, fraud, regulatory compliance, or security experience or other directly related experience.
Working knowledge of loss and/or fraud prevention, regulatory compliance or security processes and procedures.
Solid attention to detail.
Ability to conduct research and determine underlying trends in customer transactions.
Ability to work under stress.
Working knowledge and use of Microsoft Office applications.
Strong customer service skills, to relay information to clients regarding their accounts.
Ability to handle a variety of projects simultaneously, make quick, high-quality decisions on complex issues.
Strong oral and written communication skills.
Ability to self-motivate through large volumes of work.
Ability to handle delicate and/or sensitive situations.

Nice To Haves

Banking experience a plus.
Knowledge of bank operations a plus.

Responsibilities

Monitor and review exceptions derived from various fraud prevention filters.
Research and analyze potential fraud suspect accounts to prevent loss.
Ensure accuracy of documentation and tracking of potential loss.
Review and research suspect items and/or transactions and report suspicious activity as required.
Prepare and complete forms for regulatory requirements as needed.
Ensure full and accurate documentation of research and investigative activities.
Create exceptions reports and coordinate corrective actions with security personnel.
Conduct preliminary fraud investigation.
Handle law enforcement requests and perform account research as needed.
Communicate with customers and /or bank departments for problem resolution.
Proactively suggest opportunities for process automation and process improvement.
Assist in training and orientation.
Perform other duties as assigned.

Benefits

Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance
Paid Parental Leave
Adoption Assistance
Health Savings (HSA)
Flexible Spending (FSA)
Dependent care accounts
Paid Training
Paid Time Off (PTO)
11 Paid Federal Holidays, and any applicable state holidays
401(k) plan with company match
Profit Sharing
Competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
Employee Ambassador preferred banking products