Digital Banking Fraud Analyst (in-office) - Midvale, UT

Zions Bancorporation•Midvale, UT

4d•Onsite

About The Position

Zions Bancorporation is seeking a Digital Banking Fraud Analyst to join their team in Midvale, UT. This in-office position operates Monday-Friday from 9:00 am to 6:00 pm MDT. The role involves monitoring and reviewing fraud risk, complex exceptions from various systems, and identifying, preventing, and mitigating digital banking, mobile, electronic, and ACH fraud losses. The analyst will conduct research, prepare reports, and make recommendations. A key part of the role is working through high volumes of alerts to identify actual fraud events, researching digital banking access logs for unauthorized activity, and assisting customers with malware-infected devices. The position also includes handling inbound and outbound fraud and malware-related calls. Additionally, the role supports the implementation and daily operations of Zelle, ensuring smooth workflows, monitoring transactions, and maintaining compliance with network rules and regulations.

Requirements

Requires a bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area.
Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company.
Working knowledge of fraud and digital banking systems and detection tools.
Zelle-related experience.
Demonstrates strong communication skills both written and verbal.
Possess skills needed to conduct client phone interviews to identify fraud/scams.
Knowledge and experience with root cause analysis.
Solid analytical, interpretive, and problem-solving skills.
Ability to use various software applications.
Works to meet tight deadlines to mitigate loss.

Nice To Haves

A combination of education and experience may meet requirements.
Participate in process improvement idea generation.

Responsibilities

Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses.
Conduct research and analysis, prepare management report, and make recommendations to senior officers.
Work through high volumes of potential alerts to confirm limited actual fraud events.
Research digital banking access logs to identify unauthorized access and/or transactions.
Assist digital banking customers with malware infected computers or other access devices.
Handle inbound and outbound fraud and malware related calls with customers and other financial institutions.
Perform other duties as assigned.
Monitor Zelle transactions, review tokens, fraud, and disputes.
Track fraud trends, disputes, complaints.
Maintain documentation for procedures, fraud response, and dispute resolution.
Support fraud investigations and audit requests.
Provide research and analysis for Zelle-related projects.

Benefits

Medical, Dental and Vision Insurance - START DAY ONE!
Life and Disability Insurance
Paid Parental Leave and Adoption Assistance
Health Savings (HSA)
Flexible Spending (FSA) and dependent care accounts
Paid Training
Paid Time Off (PTO)
11 Paid Federal Holidays, and any applicable state holidays
401(k) plan with company match
Profit Sharing
competitive compensation in line with work experience
Mental health benefits including coaching and therapy sessions
Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
Employee Ambassador preferred banking products