Fraud Operations Specialist

Sunbit • Las Vegas, NV

1d • Onsite

About The Position

Sunbit is seeking a highly organized, ambitious, and detail-oriented Fraud Operations Specialist to manage daily customer-related product operations. The role works closely with business and strategy teams to optimize operations and is suited to someone analytical who enjoys problem-solving, executing ideas, and managing multiple priorities in a fast-paced environment. The position is based on-site in Las Vegas, Nevada.

Requirements

• Experience in the credit card or financial services industry.
• Ability to investigate high-risk customer and merchant accounts to identify, mitigate, and prevent fraudulent activity.
• Experience processing Automated Consumer Dispute Verification (ACDV) requests.
• Excellent verbal and written communication skills, including the ability to communicate effectively across all levels of the organization.
• Proficiency with computer systems, business applications, and Microsoft Office Suite.

Nice To Haves

• Experience working in a green screen (mainframe) environment.
• Experience using TransUnion and LexisNexis fraud and identity verification tools.

Responsibilities

• Enter and update cardholder information in the database.
• Track, investigate, and resolve merchant and customer fraud-prevention cases.
• Assist in developing and implementing new processes.
• Calculate credit refunds and process account adjustments.
• Analyze and interpret reports to support decision-making.
• Collaborate with multiple departments to streamline and improve procedures.
• Take on additional tasks and responsibilities as needed.

Benefits

• Competitive pay and stock options.
• Health insurance options including medical, dental, vision, life, EAP, FSA, and maternity leave.
• HSA.
• Pet insurance.
• 401(k) plan with matching.
• Casual dress.
• Open-door policy and open office floor plan.
• Team-based strategic planning and team-owned deliverables.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed